Nicereply Review

PROS: The best thing about Nicereply is its capability to measure customer satisfaction in different ways. It is also a boon that it lets us create templates for surveys so we do not have to start all over again each time. The solution has made it seamless for us to distribute surveys even because we can insert them in emails that we send to select clients. Best of all, it provides us with results that we can trust. All these in a nicely arranged interface that is user-friendly to boot.

CONS: There is no aspect of Nicereply that I am dissatisfied with.

PROS: The detailed feedback and analytics we gain by using Nicereply have been incredibly helpful in improving our products and customer service. And since we can get customers' opinions in real time, we can act on them immediately by expressing our gratitude or by mitigating any bad experience they might have had. Apart from that, I like that I can choose to distribute Nicereply surveys on whichever channel that works for me.

CONS: There is nothing I do not like about Nicereply even if I have been using it for a long time.

PROS: Nicereply shows us what our customers think about the products we offer as well as about the service that we provide. Because of this solution, we know exactly what their experiences are in buying from our brick-and-mortar and online stores. And since a lot of people are leaving their feedback, it means that many people are patronizing us and are satisfied with the quality of products. It also helps us understand when customers are not happy so we could remedy the situation and avoid it in the future.

CONS: The bad feedback that we receive affects the good rating that we have as a company. This means that our general score is being pushed down by the negative comments we receive and this shouldn't be.

PROS: The best thing about this platform is that I didn't have to deal with such a steep learning curve. I very quickly learned how to use it, thanks to basic icons and designs that simplified the process and made it coherent. Thanks to this platform, I've been able to find out what customers liked and what they did not like about their experience with the business. We've constantly received good data from using this and we've been able to use that data to ensure that our business is meeting the customers' needs.

CONS: One thing that I think they can improve on is the statistics system. It doesn't take on the data in real time, so I often have to wait until the next data before I can see what it has done with the data it has gathered. If they can speed this process up so I can see the graphs on the same day, that would be great.

PROS: Nicereply is a wonderful solution that enables us to distribute surveys to clients. Using this instrument, we can determine their level of satisfaction. The solution has also helped us with the negative comments, which are very critical because they can hurt the reputation of the company. Nicereply has helped us pay attention to them so that we can mitigate them and turn bad experiences into good ones. Moreover, it has been beneficial in tracking overall customer opinion so that we can enhance our offerings.

CONS: It would be useful if Nicereply had a mobile app that I can work on seamlessly wherever I am because there are times when I am unproductive when I am on the move because of the lack of a mobile app.

PROS: I like that Nicereply enables our company to improve customer satisfaction by allowing us to use three kinds of surveys, which are all well-performing instruments. It also helps us that there are multiple options for viewing the surveys and the feedback or results in each one. As such, we can drill down into what clients think about our services and our team's performance. More than that, this solution is helpful because it lets us see in graphical manner categories and trends, making it easier for us to digest information.

CONS: We have encountered surveys where customers confuse 1 as the rating for high satisfaction and 10 as the score for least satisfaction. However, we cannot blame this on Nicereply.

PROS: We started using this platform so that we could minimize any negative noise about our business as well as maximize any positive buzz. This tool helped us do this by collecting comments from our customers through surveys we sent out. We can run all of that information on the performance indices we have set up to come up with reports that show us exactly where we're lacking and where we're doing great. This has helped me stay on top of the business and see where we are improving and where we can do better.

CONS: I think this would be better if they also had a mobile app component. If they did have that, I would be able to respond to clients, review notifications, comments, and scores, wherever I may be. It would help me improve my work if I could just get my mobile phone and look at the comments that I have received.

PROS: Nicereply is an excellent app for tracking customer satisfaction. You can use this tool to manage and check your NPS and other data, customer satisfaction levels, and KPI. I recommend this app to prospective users.

CONS: I don’t have any complaints about Nicereply, it is a cool system.

PROS: Nicereply has enabled our business to understand the needs, wants, and dislikes of our clients better than before with its powerful customer satisfaction measurement tools. Because of the detailed comments, we can work on improving our weaknesses and further enhancing our strengths. The process of gathering customer feedback is also seamless and it helps that there are guidelines for validating the replies we receive.

CONS: If Nicereply had a mobile app, I would be able to work more often, especially when I am out of the office. It would be great if Nicereply could develop an app to facilitate on-the-go productivity.

PROS: What I like most about Nicereply is how it permits us to configure surveys to our liking so we can know what customers think about our brand in every relevant aspect. With this feature, we have been able to distribute surveys that allowed us to collect honest and unbiased feedback, which enables us to understand the opinion of the public. Together with the instruments that Nicereply provides, we can measure the satisfaction of our audiences and act on them in real time.

CONS: It is great that Nicereply offers customizable fields but it would be so much better if we can personalize the surveys with our branding from the logo and colors to the font. That way, we can assure them that they are indeed answering surveys from us and for us to present a more professional look. And if ever they make this available in a premium package, I would gladly subscribe to it.

PROS: Our sales increase because we have a better understanding of our clients' minds. We can achieve this because of Nicereply since the tool lets us send surveys to our customers, which they can answer at their leisure online. The comments we receive are also a great help and because of them, we know what satisfies and dissatisfies our patrons. Aside from these things, Nicereply has been a good addition to our company because it lets us create and distribute surveys easily and quickly as well as gain insights from every feedback we receive rapidly.

CONS: The survey interface is way too clean and simple. If we could customize it to reflect our branding, it would be nicer so that clients would believe that our company is composed of a team of professionals.

PROS: I appreciate how user-friendly it is, and how even a first-time user won't have a hard time getting the hang of it. The wizard-style process that it has helped out with that. Another thing I like is its customizability, and how I have multiple styles and templates that I can choose from. Thanks to that, I can use this tool for multiple things. The metrics dashboard also gets a thumbs up from me.

CONS: The only thing I would like to see improved are the options for integration. Future versions could use more of them.

PROS: The thing that stands out to me with this tool is how it allows me to customize questions so I can obtain the information that I need from clients. The way it is set up is intuitive and user-friendly, so I and my team can go about sending out the survey without having to deal with delays or hurdles. The ease with which we collect information, in turn, allows us to come up with plans that are tailored to our clients' needs.

CONS: In general, I don't have any big problems with this tool. If anything, I do wish it was priced a little lower as I think it should be able to do more advanced things at its current price point.

PROS: I was searching for a sophisticated customer satisfaction app and ended up selecting Nicereply. It offers what I need which is to collect and measure customer feedback. The system also boasts unique features not found in other solutions such as metrics include in a single account.

CONS: The only drawback is a few features work only via integrations with help desk systems.