This software makes us more organized and productive

What are the best aspects of this product?

I like that Microsoft Dynamics allows me to create specific activities so I can assign them to other employees and this makes my work even more organized. I can create customized dashboards and control other dashboards at the same time. It provides me with ability to use Advanced Find so I can segment and export contacts to use them in marketing purposes. In addition, I can set up automatic emails based on behaviors in CRM so everyone in the company can stay organized. Furthermore, this system is well integrated with other software like marketing automation platforms.

What aspects are problematic or could work better?

Sometimes the updates of Microsoft Dynamic CRM crash the entire system.

What specific problems in your company were solved by this product?

First of all, this tool helps us to be more organized, to improve our customer service, to pull targeted lists and add detailed notes from the interactions with clients. Our employees feel more productive and they provide better service to our customers.

Are you a current user of this product?

Yes