Lucidya Review
What is Lucidya?
An AI-powered social media monitoring and listening software, Lucidya is designed to support the social media marketing efforts of medium to large brands. As a comprehensive social media monitoring tool, it can gather reports about your brand across multiple channels. At the same time, it also helps you keep an eye on your competitors’ activities as it provides you with complete social media data collected from every social networking site.
Lucidya’s robust analytics engine transforms critical customer conversations into actionable information and reports. As such, it guides you in making vital decisions, particularly in the way you ramp up your digital marketing efforts. Through in-depth social monitoring that crawls over 200 million websites, forums, and blogs, Lucidya also gives you insights into what your customers are feeling about your brand and offerings, as well as what they think about your competitors. These insights are based on your target market’s social media activities.
Furthermore, Lucidya makes leveraging influencer marketing easier and more effective. Instead of manually looking for personalities with whom your market can relate, Lucidya can discover them for you. This solution also paves the way for sales opportunities as it gets you closer to social media prospects.
What’s even better about Lucidya is that it also monitors online news, TV, and radio, giving you access to a wider spectrum of analysis. Additionally, its advanced Arabic text analysis ensures that you don’t miss the relevant buzz about your brand and industry.
Coming with 24/7 customer support and a dedicated account manager, Lucidya is a scalable solution suited to medium and large businesses that want to make smarter, data-backed decisions.
Show MoreOverview of Lucidya Benefits
As a comprehensive social media monitoring and listening software, Lucidya offers the following benefits:
In-depth social monitoring and listening
To be able to provide and analyze complete social media data, Lucidya monitors conversations from more than 200 million websites, forums, and blogs to give you the insights that you need to make smarter decisions to boost your brand. The software has native support for all major social media channels coupled with advanced filtering features. With this, you can ensure that you never miss important customer conversations that can be utilized in planning and executing successful social media campaigns.
Advanced Arabic and English text analysis
As a social listening tool designed for brands that cater to Arabic-speaking markets, Lucidya utilizes a world-class text analysis engine that monitors and analyzes conversations in English as well as all Arabic languages, including Hijazi, Khaliji, Levantine, Najdi, and Egyptian, among others. Through this, you can understand your customers better, enabling you to create more targeted campaigns that focus on specific audiences.
Competitive analysis and benchmarking
Lucidya gives you access to a comprehensive competitive analysis and benchmarking tool so you are not only aware of what goes on with your audience, but your competition, too. This allows you to discover underserved areas that you can penetrate and understand what your prospects say about your competitors so you can gain an edge.
Simplified statistics and metrics
Lucidya makes sure that you can easily make sense of statistics and metrics by providing simplified data visualization. You can quickly identify top content, determine tweet volume, gauge sentiments, and analyze content engagement, all of which are vital in developing stronger social media marketing campaigns. You can view these metrics in your customizable dashboard that is very easy to set up.
Real-time conversation alerting system
With Lucidya, you won’t miss any conversation and mention relevant to your brand and industry. Not only that, but you can also stay up to date with the latest activities and events involving your audience and business so you can make the most out of every opportunity for customer engagement and marketing. Lucidya will also notify you once it detects an influencer post that you can leverage.
Automated reports
Lucidya also provides beautifully presented comprehensive reports that you can share with your team, managers, and clients. You can easily export these reports to make use, access, and distribution a breeze. Additionally, you can get newsletter reports on top of social media and competitive analysis reports.
Multi-channel listening
While Lucidya is primarily a social media listening tool, it also lets you monitor other channels, including online news, TV, and radio. As such, Lucidya ensures that you get valuable market insights whenever and wherever possible.
Dedicated account manager and 24/7 support
When you choose Lucidya, you will be assigned a dedicated account manager who will ensure that your overall experience using the system is a pleasant one. This reduces bottlenecks in communication. Furthermore, should you have other concerns, Lucidya’s 24/7 customer support is ready and equipped to help solve issues.
Show MoreOverview of Lucidya Features
- In-depth monitoring
- Advanced Arabic text analysis
- Automated Arabic translation
- Complete social media data
- Instant alerts
- Spike detection
- Trending hashtags analysis
- Customizable dashboard
- Live dashboard
- Content engagement analysis
- Top content report
- Sentiment analysis
- Tweet volume analysis
- Advanced filters
- Real-time influencer alerts
- Newsletter reports
- Automated reports
- Smart report distribution
- Visual reports
- Quick report exports
- Competitive analysis
- Competitive benchmarking
- Audience insights
- Competitor account analysis
- Share of voice benchmarking
What Problems Will Lucidya Solve?
Problem #1: Marketing research is siloed and difficult to keep track of
Lucidya offers a customizable and easy-to-use, yet comprehensive social media monitoring tool. It is a digital solution that helps brands listen to their audience so they can monitor their brand performance, collect customer sentiments, and monitor their competition. The platform is even equipped to gather reports about your brand across other media platforms as well as monitor the potential impression and reach of specific keywords. It then compiles the relevant social media data in a unified hub so that you can simplify the marketing research process.
Problem #2: Generating social media research reports are time-consuming
The people behind Lucidya understand the need for in-depth research before launching any campaign. As such, it has built-in analytics and data visualization tools to help you generate extensive reports. To make things even more convenient, it offers a no-code interface so you can create detailed reports without having to go through a steep learning curve.
Problem #3: Accurate competition monitoring
For social media monitoring to be even more effective, brands need to monitor conversations and mentions related to their competition as well. This is why Lucidya offers robust competitive analysis and benchmarking. With this at your disposal, you can closely monitor the progress of other brands in your industry and learn from their success and failures.
Problem #4: Slow public relations and crisis management
It can be difficult for companies, particularly ecommerce stores, to keep tabs on all social media mentions and respond to them in a timely manner. To address this, Lucidya offers an advanced social listening tool. It notifies users of brand mentions in real-time while filtering unrelated brand mentions. In addition, it determines high-priority tweets so that users can respond promptly to the mentions that matter most. They can even receive alerts for tweets with keywords that are related to their brand name. As a result, users can have a shorter turnaround time (TAT) when responding to mentions and get 100% coverage of brand mentions even in high-volume scenarios.
Furthermore, Lucidya comes with a built-in crisis management feature that sends users alerts for negative mentions on social media. This way, you can immediately resolve them and turn them into positive brand interactions instead.
Lucidya Position In Our Categories
Keeping in mind companies have particular business-related wants, it is logical they abstain from selecting an all-encompassing, “perfect” software solution. Nonetheless, it would be futile to stumble on such application even among well-known software solutions. The best step to do should be to narrow down the various significant aspects that need analysis such as essential features, price terms, skill ability of staff, company size, etc. Then, you should do the product research thoroughly. Have a look at some Lucidya evaluations and check out the other solutions in your list more closely. Such all-encompassing product investigation can make sure you keep away from unfit software products and select the one which includes all the function your company requires for success.
Position of Lucidya in our main categories:
It's crucial to note that virtually no service in the Social Media Monitoring Software category is going to be a perfect solution able to match all the goals of different company types, sizes and industries. It may be a good idea to read a few Lucidya Social Media Monitoring Software reviews first as specific software can perform well exclusively in a very small set of applications or be prepared with a really specific type of industry in mind. Others may operate with a goal of being easy and intuitive and as a result lack advanced functionalities desired by more experienced users. There are also apps that support a wide group of users and give you a powerful feature toolbox, but that frequently comes at a more expensive cost of such a service. Ensure you're aware of your needs so that you get a service that offers exactly the features you look for.
How Much Does Lucidya Cost?
Lucidya Pricing Plans:
Free Trial
By quote
Contact vendor
What are Lucidya pricing details?
Lucidya Pricing Plans:
Free Trial
By quote
Contact vendor
Lucidya is a scalable and customizable solution. As such, it is available in by-quote plans. In case you want to learn more about what this platform has to offer, you may request a demo from the vendor.
User Satisfaction
Positive Social Media Mentions
89
Negative Social Media Mentions
4
We realize that when you decide to purchase a Social Media Monitoring Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to discover if the actual people and businesses that use this software are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Lucidya reviews across a vast array of social media sites. The data is then displayed in a simple to understand format indicating how many clients had positive and negative experience with Lucidya. With that information at hand you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Lucidya?
Lucidya integrates with the social media management tool Hootsuite.
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