CAKE Review

Faster Order Processing

CAKE Point of Sale comes with a comprehensive point-of-sale system that is built to accelerate order processing. With it, you can easily keep tabs on orders, split checks, and process payments without having to rely on separate software solutions. It also has a feature that lets you manage gift cards and discounts as well as come up with rewards programs for repeat customers. 

In addition to these, CAKE also has the capability to accommodate custom workflows for table management, order processing, and even menu management. This way, you can retain your existing processes and simply adjust the software settings accordingly. 

To top it all off, the software provider also offers an affordable hardware bundle that includes advanced POS terminals. These come with intuitive touchscreen interfaces so learning how it works and training your staff to use it is as easy as can be.  

Improved Customer Service

Customers come back to restaurants not just for the food but also for the service. In order to help you provide your customers with the best possible dining experience, CAKE comes with its own Guest Manager system. This module is equipped with robust tools for online reservation management and waitlist management but what really makes it special is that it leverages analytics to predict wait-times. This way, you can turn tables as efficiently as possible and minimize walk-aways and no-shows. 

It even integrates directly with Google. This way, it is easier for potential customers to add themselves to your waitlist or make a table reservation straight from Google, giving you more opportunities to reduce walkaways. 

Another great thing about this module is that it comes with an end-to-end guest management system. It allows you to store customer information ranging from contact details to visit history so you can greet guests at a more personal level. Moreover, it lets you collect feedback from customers so you can understand how to improve your operations.

Simplified Table Management

Making sure you are sending the right plates to the right tables can be overwhelming, especially during peak hours. To simplify the process and minimize errors, CAKE comes with custom floor mapping and table management. This lets you and your staff members navigate your way through the restaurant with ease. 

If you decide to integrate their POS solution with the CAKE OrderPad application, you can even take orders, send them to the kitchen, and accept payments tableside from a tablet–no more walking to and from a stationary POS. 

Better Knowledge of Restaurant Status

The first step to improving your restaurant operations is to understand how it works. With CAKE, you get access to dynamic reporting tools that can give you real-time data on your sales performance and employee productivity. This way, you can pinpoint what items are selling, determine if some of your staff need further training, and simply get a better grasp of how your restaurant is doing. It also allows managers to find meaningful sales trends and foot traffic data so adjusting management strategies is simple. 

The best part? Because CAKE is completely cloud-based, you can review your data anytime and anywhere using your smartphone, tablet, or computer. 

Seamless Integrations

One of the things that make CAKE such a good restaurant management system is its flexibility. It is built to play well with some of the most popular software solutions so you don’t have to worry about compatibility. 

For starters, it can integrate with accounting systems such as QuickBooks and Xero so you can track revenue in real-time, control labor costs, and minimize compliance risks. Moreover, it supports third-party payment gateways so you can process a wider variety of payment methods for the convenience of your customers. 

Increased Operational Flexibility

Don’t let internet connection woes get in the way of your business. CAKE has a handy offline mode that lets you take orders, receive payments, and manage tables even when you can’t connect to your WiFi. Once you get your connection back on, it will simply update to add all the transactions you’ve processed. This way, you can ensure uninterrupted operations at all times. 

Minimal Downtime in Case of Technical Issues

No matter how good your operational equipment and software may be, there will be times when you experience technical issues. Luckily, CAKE offers 24/7/465 customer support to guarantee minimal downtime whenever you encounter problems. 

Be it late into the night, weekends, or holidays, the vendor can provide you with the technical support that you need. What’s more, they have a great track record for resolving issues within the same day so you can be sure that you are in good hands. 

To top it all off, CAKE also gives its users access to their knowledge base. This way, you can simply look up their troubleshooting guides and FAQs for technical issues that you want to resolve on your own.