Hello Taizi. I am Faiz, from Samsung.
Smart Tutor is a technical support application, providing troubleshooting and guidance to help solve technical issues with your device. Once connected, a tech expert can control your device remotely in order to fix technical issues and optimise your device's performance.
Please contact our Samsung Care Line 1800-4252997 (Mon-Sun -including Public Holidays - 24 hours) regarding this service. Our experts at Samsung Care Line will advise you more in detail.
You may refer to the link below for further information on Smart Tutor service:
https://www.samsung.com/sg/support/mobile-devices/how-to-get-remote-support-using-smart-tutor-on-sam...
Thank You.
