Samsung Rewards not reflected

[zurplox]

It has been 4 weeks since I purchased my s23u online. But I still have not received my Samsung rewards points yet. How long does it take? Will it even reflected eventually? 😔 

[JP19]

Hi, the points should take about 14 days, after ur device has been delivered to u successfully, to reflect in ur account.

[zurplox]

Thank you! In that case, I'll wait until 14 days.

[JP19]

Alright. Do contact Samsung if u haven't received it past the 14 days + 2. Probably if after 16 to 17 days and u still haven't received, then need to contact Samsung le. But usually, by the 14th day, should receive alr.

[allakazoo]

Points only. I haven't even received my phone, which was ordered on 24 April. 🤣

[JP19]

U mean ur points arrive 1st then the phone? Lol.. 🤡

[allakazoo]

Nope, points also not yet. But that's the least of my problems.

[JP19]

U ordered the exclusive order?

[allakazoo]

Yes. The online platform doesn't say anything about fulfillment until after order is confirmed. I would have changed my order if I knew it would take so long. They need to learn from Shopee or Lazada on this.

[JP19]

Yes, it's actually like this for exclusive colour. They don't have ready stocks. They will only start manufacturing when there is order. My Z Fold 4 Burgundy which I ordered on 24th Apr, just arrived yesterday, 20th May only. So I think yours should be around week le. If not, need to chase them liao.

For Shopee/Lazada, they don't sell exclusive colours, so their stocks are ready to shipped anytime.