03-09-2022 09:43 AM in
Support03-11-2022 08:11 AM in
SupportHello ASKU. I am Faiz, from Samsung.
We're sorry for the experience. Can we trouble you to perform following troubleshooting steps?
Step 1 : Perform “Soft Reset”. Kindly refer to the below steps:
>> Please hold the power button and volume down button simultaneously. While holding both of the buttons, the phone will automatically restart.
>> You can release the buttons once the phone prompt with Samsung logo after the phone already turn on
Step 2 : Enabling “Safe Mode”. It boots the phone with factory settings, while temporarily disabling all the third party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem.
>> Power off the phone.
>> Power on the phone. The Galaxy logo displays.
>> When the Samsung logo appears press and hold the volume down button.
>> 'Safe Mode' displays on the bottom left hand side of the screen when the steps above are done correctly.
>> You may restart your device to exit from safe mode
Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.
Step 3 : Enable power saving mode
- Launch settinng> Tap on Battery and device care> Tap on battery> Enable power saving
Please call our Samsung Care Line 1800-726-7864 for Smart Tutor Service if the issue persists. The advantage is, we will be able to assist you with further troubleshooting over the call.
Thank you.
03-16-2022 05:27 PM in
Support03-14-2022 05:26 PM in
Support03-16-2022 02:07 AM in
Support03-16-2022 04:55 AM in
Support03-16-2022 07:07 AM in
Support03-16-2022 07:23 AM (Last edited 03-16-2022 07:24 AM ) in
Support03-16-2022 05:29 PM in
Support