04-24-2024 10:45 PM in
Galaxy S04-26-2024 04:25 PM in
Galaxy Sbe careful when sending your phone for repair.
I send my working Samsung Note20 ultra to replace the green line on the screen. Not only was the phone not repaired because they claimed it has been opened before but i will still be charged a labor fee of 53. the shocking thing was when i collected back my phone the phone could not use make calls or sms. it cannot be register with Simba.
To rub salt on my wound the staff Doris at Samsung Service Westgate rudely accused my of sending in the phone already inoperative when clearly i send in a good working set. She claimed Samsung has the right to return back any phone in any condition as stated in the repair term and conditions which I signed.
How can the repair terms has a Limitation of Liability which state Samsung is not responsible to any damage the customer suffer arising out of the repair. there was no repair done and i have gotten back an inoperative phone. this is a gross miscarriage of justice
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Galaxy S