Memory

[CraigD]

Hi all.

My S9, which has been a fantasstic mobile phone the past 5 years, now has a full memory. I've deleted a bunch of videos and photos but it's made very little difference. 

Interestingly, about 5 days ago I got a warning on the phone saying I could have 11gb removed - duplicate files and unused apps etc, but foolishly I just closed the message. Now I can't find these 11gbs of unused apps or files etc to delete.

Any help very much appreciated. I really like this phone and I'm hoping I can keep it another year or two!

Kind thanks 

[bersjx]

If its system file then nothing much can do. But normally a factory reset and install back the apps will save you some space due to cache.

[SamsungNantakkumar]

Hello CraigD. I am Nantakkumar, from Samsung.

We're sorry you're facing this issue. you can actually use our Smart Tutor app on your device which would allow us to remotely access it to help with the troubleshooting. Please call our Samsung Customer Service hotline at 1800-726-7864 and let our experts know that you would like to use the Smart Tutor service.

Thank you.