08-02-2021 04:06 AM in
Galaxy SHi All,
Purchased a S21 Ultra through Starhub yesterday evening using a trade-in offer.
The tech person there used smart switch to transfer all data from my old s10+ to the new phone.
I only setup the Face Recognition and none other - password, pattern, pin
The phone had android system updates and asked to install and reboot. Now, it is asking for some password which i have not set!
what do i do? Dont want to lose the data. please assist urgently
08-02-2021 06:59 AM in
Galaxy S08-03-2021 05:19 PM in
Galaxy SHello S21UltraUser. I am Faiz, from Samsung.
We're sorry for the experience. Kindly be informed that the Unlock My screen feature on Find My Mobile allows you to remove the phone lock screen settings remotely if you have set up your Samsung account on the device. When you enable this feature, your biometric data, such as your fingerprints and irises, will also be deleted from the device.
Note: To unlock devices with Android P or later, you must turn on Remote unlock in advance from the device setting menu (Settings >> Lock Screen and Security >> Find My Mobile >> Remote Controls)
Below are the steps you can try:
1. Access Find My Mobile service
https://findmymobile.samsung.com
2. Sign in using your Samsung account ID and password.
3. In Find My Mobile, select Unlock on the right panel.
4. Select Unlock >> Enter your Samsung password to confirm.
However, if the remote control function was not enabled previously and you are unable to use the Find My Mobile function to unlock your mobile device, please bring the device together with the proof of purchase to our Samsung Service Centre for further assistance. Please take note that data stored on your device will be erased in order to reset the phone lock.
Thank you.