Camera focus sensor issue?

[jamesbob]

Hi all, anyone has any focusing issue on the main camera or sensor? After Jul 2022 update i had since face with this issue. No drop or knock on my S21 Ultra

[Members_B7lKzF8]

I have the same issue. I spoke to some repair shops and they discouraged me from repairing it, saying that it was a hardware problem that all galaxy s21 ultra camera modules will eventually have, and even changing the camera module won't make a difference because it's a hardware production problem.

[jamesbob]

Ohhh.. eventually have ah? Sigh. Previous edition of s20 series have focus issue udr to lack of laser sensor.. so samsung included 1 for s21 .. yet still have issue...

[SamsungPradeep]

Hello, jamesbob. I am Pradeep, from Samsung.

We're sorry for the experience with your Samsung Galaxy S21 Ultra. Can we trouble you to perform the following troubleshooting steps?

1. Soft Reset (Force Restart)
2. Clear Your App Cache
3. Software Update
4. Reset Camera Settings
5. Safe mode
6. Factory Reset (Please back up your data before factory reset)

Kindly refer to the link below for further detail in regard to the troubleshooting steps above and perform above recommended steps only : https://www.samsung.com/sg/support/basic-troubleshooting-tips-for-galaxy-mobile-devices/

However, if the same issue persists, we sincerely feel that the best possible way to bring your device to our Service Centre for further inspection. Our Service Engineer will examine the device and will advise you accordingly. Charges will be applied for the out of warranty product.

Kindly visit our Samsung website at
https://www.samsung.com/sg/support/service-centre/ for more information about the locations of our Service centers.

You may book an appointment by clicking the link below : https://www.samsung.com/sg/support/your-service/main/

Alternatively, you may reduce your waiting time by visiting the service centre with the shortest queue, link :
https://www.samsung.com/sg/support/service-centre-wait-time/

Click the link on how to back up the data before visiting the service center :
https://www.samsung.com/sg/support/mobile-devices/how-to-transfer-content-from-old-device-to-new-sam...

Please take note the below charges will apply for out of warranty products or any physical, liquid or cosmetic damages. Kindly bring along your proof of purchase with you.

Labor : SGD50 (before GST)
Evaluation : SGD30 (before GST)

There will be an evaluation cost of SGD30 and in case you wish to proceed with the repair, you will be required to pay labor cost of SGD50 excluding spare parts. The spare parts cost will be advised after full evaluation by our authorized service technician and will be added on top of the labor cost.

Thank you.

[jamesbob]

Thanks .. I had tried all 5 pointers above but no help. I still like to believe it is a software issue because when I turn on Auto Framing feature the focusing issue immediately resolved the issue..

[div177]

Yes me too, it doesn't even work for us
Many of my friends have this same issue.

Can you immediately fix it? It's software issue

[div177]

We are waiting for your response to solve this issue. Thank you

[jamesbob]

I spent SGD 209 to repair. subject to no water damage if there is, it is compulsory to also fix that. good luck, no software patches help. poor design resulting in hardware sensor focusing issue. shame on samsung

[div177]

Wow. Its software issue for sure.

[div177]

Before updating, camera is great but after updating there is an issue.