07-31-2021 12:53 PM in
Galaxy Note07-31-2021 02:50 PM (Last edited 07-31-2021 02:55 PM ) in
Galaxy Note07-31-2021 04:54 PM in
Galaxy NoteHello Mr Alex. I am Faiz, from Samsung.
Base on the description of the issue, you might want to try these simple troubleshooting steps:
1. Reset S Pen
- Setting > Advanced feature > Tap S Pen > Tap S Pen remote > Swipe the slider to the right to connect S Pen.
2. Reconnect S Pen
- Insert the S Pen into the slot to start the connection.
- Open the notification panel by sliding down from the top of the device.
- Expand the options in the notification panel
- Slide the notification panel to the left> Tap S Pen remote
- Tap it again to reactivate it.
If the issue persists, please call Samsung hotline for further assistance at 1800-7267864
Thank You.