07-14-2021 01:29 PM in
Galaxy A07-14-2021 04:56 PM in
Galaxy AHello Mr Felix. I am Faiz, from Samsung.
Base on the description of the issue, You might want to try these simple troubleshooting steps:
1. Go to Settings > Battery > Battery Optimization > More option > Select optimize battery usage.
Please be aware of the features that disable background and sync data when using this mode.
2. Disable unwanted Functions like Bluetooth & Location Settings
3. Regularly check for application and software updates
4. Close all applications that are not in use.
5. Performed device optimisation via Device care: Setting> Battery and Device care> Select Optimise now
If you still face the same issue, we would like to propose our Smart Tutor service (remotely access to your phone). With this service, we can try to identify what could be the possible cause of your phone heating. Please call our Samsung Care Line at1800-7267864 or Galaxy S 1800-4252997 regarding this service. Our experts will be happy to assist you.
Thank you.
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