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Return instructions
Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. |
Returnable | Yes |
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Resolutions | Eligible for refund or replacement |
Return Window | 30 days from delivery |
Refund Timelines | Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here. |
Late fee | A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’. |
Restocking fee | A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to Amazon or seller error. See details here. |
Return instructions
Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. |
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Boriwat Back Massager with Heat, Massagers for Neck and Back, 3D Kneading Massage Pillow for Back, Neck, Shoulder, Leg Pain Relief, Gifts for Men Women Mom Dad, Stress Relax at Home Office and Car
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Purchase options and add-ons
Use for | Whole Body |
Power Source | Corded Electric |
Material | Faux Leather |
Item Weight | 3.09 Pounds |
Brand | Boriwat |
About this item
- 【Neck and Back Massager】Larger size: 15*13 inches, 6 inches longer than ordinary massage pillows. Perfectly fits the neck and back curves to provide most comfortable massage experience. 2 heating positions with 2 heating levels. 3 adjustable intensities, all controlled by a convenient remote.
- 【2 Heating Zones with 2 Heating Levels】This electric massager has 2 built-in heating zones, allowing you to enjoy soothing warmth on both your neck and back simultaneously. With 2-level focal heat technology, further release soreness and fatigue to create comfort. Automatic shuts down after 15 minutes to prevent overuse.
- 【3 Adjustable Intensity Levels】With low, medium, and high settings, this massager offers comfortable massages suitable for people of all ages and fatigue levels. Featuring 4 deep kneading shiatsu massage nodes, this neck and shoulder massager effectively soothes muscle fatigue and relieves stiffness in multiple areas of your body.
- 【Gifts Ideas】The Boriwat massager for back pain and neck pain relief makes for the perfect gift for dad, mom, grandma, grandpa, and any loved ones who deserve a daily deep tissue massage. It's an ideal present for Valentine's Day, birthdays, and Christmas, ensuring they experience relaxation and comfort whenever they need it.
- 【Satisfaction Guarantee】Boriwat products come with a comprehensive 1-year warranty. If anything happens to your back massager within this period, we'll promptly send you a replacement at absolutely no cost. For any concerns, simply reach out to us via email, and we'll provide you with a satisfactory solution as soon as possible.
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the portability, heat, and value of the massager. They mention that it is easy to use and great for travel. They appreciate the soothing heat feature, which is a great addition for loosening up tight muscles. They also say that it does a good job of relieving pain and tension. However, some customers report that the balls are too big and uncomfortable. They differ on ease of use, performance, and quality.
AI-generated from the text of customer reviews
Customers find the massager to be effective for relieving pain and tension. They mention it does a good job of soothing sore muscles, and that it works wonders on their sore neck and back. They appreciate the ergonomic design, which allows them to tailor their massage experience to their preferences.
"...It has relaxed tension and pain in my lower back, compressed discs and neck where I have bone spurs.And endorphins kick in, so soothing...." Read more
"...Low and bold!!!! after 20 minutes of this massager, my neck felt so much better. The next day I tried it again thinking eh!..." Read more
"...Its 3D kneading massage and heat feature makes it a valuable tool for relaxation, though heavier individuals might find its impact on the back less..." Read more
"...mimic the hands of a professional masseuse, delivering deep, penetrating massages that relieve tension and soothe sore muscles...." Read more
Customers like the heat option of the massager. They mention that it's soothing, works nicely, and is a great addition for loosening up tight muscles. They also say the gentle warmth enhances the massage experience, providing additional comfort and relaxation.
"...The warmth helps to relax muscles and enhance the overall soothing effect of the massage...." Read more
"...Take a little bit to heat up but it heats up very well and is nice and toasty...." Read more
"...The gentle warmth enhances the massage experience, providing additional comfort and relaxation...." Read more
"...Worth buying.Just canot be tuned on and off repeatedly. It will heat the motor...." Read more
Customers like the value of the massager. For example, they say it's worth it for the price, has great quality, and is a great buy.
"...In conclusion, the Shiatsu Massager is a fantastic investment for anyone seeking a convenient, effective way to relieve stress and muscle tension...." Read more
"This was a great purchase in my opinion. The price was fair and it does a great job on your lower back and shoulders...." Read more
"...A huge waste of my money and now my mom has no gift. There is no tech support and nothing online to help. Dont waste your money to buy this." Read more
"Feels amazing and worth the money. Great product" Read more
Customers like the portability of the massager. They say it is very easy to use and move around to hit whatever areas they need. It is very light and great for travel. Some customers also mention that it is easy to store and maneuver to the spot.
"...four stars based on its performance on the neck and its consideration for body weight when using it on the back...." Read more
"...In terms of convenience, this massager is a winner. It's lightweight and portable, making it easy to carry around the house or even take on trips...." Read more
"...Also, it comes with a car adapter so you can use it while driving...." Read more
"...My back was not having spasms, I could move my neck easier, and my hands were no longer numb (a consequence when my shoulders/neck hurts)...." Read more
Customers are mixed about the performance of the massager. Some mention that it works really well, while others say that it can overheat and stop working after 10-15 minutes.
"...Instruction are well written.Boxed very well. And a remote. Amazing gadget." Read more
"...feel really good for my back but after i use it for some sessions it stop working, i have to wait for about 1 hour to use it again , it’s really..." Read more
"...I wanted to make sure before I updated and this one works perfectly. Take a little bit to heat up but it heats up very well and is nice and toasty...." Read more
"...Plus, the auto-shutoff feature adds a layer of safety, ensuring the device doesn't overheat...." Read more
Customers are mixed about the quality of the massager. Some mention it's well-made, stronger than they thought it would be, and not weak or too harsh. However, others say that it wasn't strong enough, the adapter broke within a 7 month time frame, and the front liner comes apart quickly.
"...It’s slowly started to separate and there’s no way to zip it back up because the zipper end is cut down and locked so once it unzips you have a..." Read more
"...Very well made. Professional looking product. Seams are so well constructed. No odor on the synthetic fabric. I'm real sensitive to odors. None!..." Read more
"...It still died in under a year but no sellers on Amazon has EVER bothered to contact me again after a product has failed past it's return date and I..." Read more
"...my only problem is that after just a month and a half of use, the car adapter broke. i'm hoping they can send me a new one." Read more
Customers are mixed about the ease of use. Some mention it's easy to use and convenient. They say it'll make their back feel better. However, some customers say the unit is awkward to maneuver, cumbersome, and hard to use. They also say the rotating balls are very hard and painful on their lower back.
"...Instruction are well written.Boxed very well. And a remote. Amazing gadget." Read more
"...don’t use on bare skin - material is a little roughkneading heads are hard - softer / more padding would be great but you can put on a..." Read more
"...the Shiatsu Massager is a fantastic investment for anyone seeking a convenient, effective way to relieve stress and muscle tension...." Read more
"...My muscle pains are still here, but this massager makes them much easier to live with, and often I feel better than my "baseline" a day or even..." Read more
Customers are dissatisfied with the comfort of the massager. They mention that the balls are very big, making it uncomfortable and painful. They also say that the massage is not relaxing and that the unit is not pliable.
"...However, the massager might not penetrate as deeply as desired for those on the heavier side, potentially limiting its impact...." Read more
"...Haven’t figured out the back massage yet. Uncomfortable but I’ll keep trying." Read more
"I like using it, feel really good for my back but after i use it for some sessions it stop working, i have to wait for about 1 hour to use it again..." Read more
"...Looked at it the photos again. And all the photos I saw. Made the machine hurt. Even on the low setting, when I tried it as seen in photo...." Read more
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Top reviews
Top reviews from the United States
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It has relaxed tension and pain in my lower back, compressed discs and neck where I have bone spurs.
And endorphins kick in, so soothing.
It's so cute and small. Very well made. Professional looking product. Seams are so well constructed. No odor on the synthetic fabric. I'm real sensitive to odors. None!
It is above and beyond what I expected in workmanship.
Quiet when turned on.
Worth buying.
Just canot be tuned on and off repeatedly. It will heat the motor. Just switch modes as many times as you want and there is no problem. Or turn it off for a bit before starting again. This does not present a problem. Just mention it in case you do not notice this in the instructions.
Instruction are well written.
Boxed very well. And a remote. Amazing gadget.
Effective Neck Relief: When it comes to massaging the neck, this product truly shines. The 3D kneading massage action combined with the added heat function creates a therapeutic sensation that helps alleviate tension and stress. I've found it particularly effective in targeting those knots that build up in the neck area.
Back Massage Consideration: While the Boriwat Back Massager provides a decent massage for the back, it's worth noting that body weight can influence its effectiveness. For individuals with a lighter weight, the massager works well in kneading out tension and providing relief. However, the massager might not penetrate as deeply as desired for those on the heavier side, potentially limiting its impact.
Heat Feature Enhances Experience: The inclusion of the heat function adds a beautiful dimension to the massage experience. The warmth helps to relax muscles and enhance the overall soothing effect of the massage. It's a feature that I appreciate, particularly during colder days.
Overall, I've given the Boriwat Back Massager with Heat four stars based on its performance on the neck and its consideration for body weight when using it on the back. This product is worth considering if you're seeking a reliable massager for your neck. However, if you intend to focus primarily on your back and are on the heavier side, you should explore other options that cater more effectively to your needs.
In conclusion, the Boriwat Back Massager with Heat offers effective relief for the neck and has potential for the back, with weight considerations in mind. Its 3D kneading massage and heat feature makes it a valuable tool for relaxation, though heavier individuals might find its impact on the back less substantial.
Update: updated to three stars for customer service. They reached out to me and offered to send another one without the hassle of a return. Love that they monitor issues and reviews and promptly try to correct any issues. Waiting for the new one and will update on that device, but customer service gets 5 stars.
I got this delivery around 1 pm on a Monday. I went to work, came home and wanted to use it for my neck as I get alot of headaches and the reviews seemed good. Worked for a cycle, cycle ended and I wanted to try it on my arm but that didnt happen. It still had power as the remote lit up and would change settings, but that was it. The cushion had no movement. Have tried over and over again, making sure all connections were secure and everything else still worked, but no movement still. Returning in less then 24 hours, actuallu started the return process almost exactly 12 hours after getting it. Gonna try a different brand.
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