Pascal Bleam
Update issues After the latest update call volume is really low. AI can barely be heard outdoors. The setting got adjusting volume for the AI is no longer in the app. The glasses are basically unusable outdoors or in loud environments. To be clear, this is a new issue. The glasses used to be loud enough, but now they're whisper quiet. This is after swiping and looking at audio settings.
38 people found this review helpful
Meta Platforms, Inc.
April 24, 2024
Hi there @Pascal Bleam! We appreciate you for taking the time to share your experience. We recommend you reaching out to us via Meta.com, so we can further assist you.
Joshua Jones
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My biggest issue with these glasses and this app right now is that the pictures and videos will not import. No matter what I do. Disconnect, reconnect, soft reset, hard reset, factory reset, force stop. Even after fighting to connect the glasses to my wifi the media still won't port. It constantly says auto import starting soon and then nothing. It's there an update or some help with this?? One of the main reasons I bought them.
19 people found this review helpful
Meta Platforms, Inc.
May 10, 2024
Hey there, Joshua! We hope you're having an awesome day today! Thank you for bringing this to our attention, we would love to get this resolve for you. In order to do so, please click this link https://www.meta.com/help/smart-glasses/ you will be directed to our Meta Support for Ray Ban Glasses. Have a legendary rest of your day!
Joyce T.
Glasses just stopped switching to glasses camera for livestreaming. Tried restarting.. force restarting and factory resetting. Nothing. Glasses will capture photos and videos. Just the double pressing to switch to glasses camera will not work. Sometimes it'll beep like it switch but doesn't show it on the phone. Don't use it much but when i decide to use it or when i have stuff to capture... it just doesn't work . Super frustrating
11 people found this review helpful
Meta Platforms, Inc.
April 26, 2024
Hey there, Joyce, and thank you for bringing this concern to our attention. We definitely want you to be able to use your glasses to their full potential anytime you use them, so we'd love to take a further look! So that we can, please reach out to us at https://www.meta.com/help/support/. We want to make sure you're all set!