Freshservice

I-Freshservice iyindlela elula yokusebenzisa, elula-ukulungisa, isisombululo sokuphathwa kwedeski se-IT esekelwe e-Cloud. Uhlelo lokusebenza olusebenzayo lwe-Freshservice lokusebenza olwenziwe ngokukhiqiza luye lwadalwa lukhumbule ukuguquguquka kwe-agent ye-IT ukuze uhlale uxhumekile, 'ekuhambeni'. Ngemodemu yokuqala ye-module okuthiwa 'To-Dos' yenza i-ejenti ibeke phambili usuku lwazo futhi ibone ukusakaza komsebenzi efasiteleni elilodwa. Ukwengeza amanye amamojula amancane e-ITIL afana nokuphathwa kwezigameko, ukuphathwa kwezinguquko, ikhathalogi yesevisi, ukuphathwa kwefa, ukuphathwa komsebenzisi kanye nabanye konke kuyatholakala ngaphakathi kohlelo lokusebenza.

Yini entsha?

Ukwenza uhlu ukuze uhlele usuku lwakho.
Guqula ukuphathwa ukuphatha izinguquko zakho
Imenyu yomsebenzi ukuphatha isimiso sakho
Ukuphathwa kwezehlakalo ezigcwele ngokugcwele
I-Catalogue Yesevisi
Ukugunyazwa Ukuvunyelwa
Ukuphathwa komsebenzisi


Izici eziyinhloko zohlelo lokusebenza lweselula olusha

1. Push izaziso zokuhlala phezulu kwezinto.
2. Yakha noma uphendule amathikithi, uyinike izaziso, ushintshe kuqala futhi usuku olufanele, umaka njengogaxekile noma ususe.
3. Phambili futhi uhlale phezulu kwamathikithi abaluleke kakhulu ngokubukwa okuzenzakalelayo okungu-9+ nokubukwa okungokwezifiso okungenamkhawulo.
4. Faka izimpendulo ezisemathinini uma kudingeka futhi unamathisele amafayela uma kudingeka.
5. Engeza amanothi wangasese ukuthi amanye ama-agent angabona, athengise amathikithi, noma ahlale e-loop njengo 'umlindi'.
6. Hlola uhlu lwakho lwabasebenzisi noma isisombululo esifanele kwisisekelo sakho solwazi.
7. Thola ukubuka okusheshayo kwedesksi lakho lokusiza.
8. Abasebenzi bakho bangakwazi ukufinyelela ikhathalogi yesevisi ngisho nendawo yokufaka izicelo zesevisi.
9. Buyekeza yonke imininingwane yezimpahla, engeza amafa amasha ku-CMDB usebenzisa i-barcode / QR code scan scanner.
10. Ngena kalula usebenzisa i-Active Directory SSO noma i-SAML.