Kognetiks Chatbot for WordPress

Changelog

2.0.8

• Logic Error Updated: Corrected a logic error that was causing some visitors and logged-in users to lose their session continuity with the Assistants. This ensures a smoother and more consistent experience for all users.
• Fixed Special Characters Display Issue: Improved the way special characters are handled in chatbot names. Previously, the code was converting special characters like ‘&’ into their HTML equivalents (e.g., ‘&’ became ‘&’).

2.0.7

• Model Support: The latest models available from OpenAI are dynamically added to model picklists. Available models now include gpt-4o and gpt-4o-mini. See Chatbot Settings > API/Model > Chat Settings.
• Manage Chatbot Error Logs: Added the ability to manage chatbot error logs, including the ability to download and delete logs. See Chatbot Settings > Tools. TIP: You must enable Diagnostics access the Tools tab. See Chatbot Settings > Messages > Messages and Diagnostics.
• Revised Reporting Settings Layout: Revised and refreshed the Reporting Settings page layout for better visualization. See Chatbot Settings > Reporting.
• Conversation Continuation: Added an additional setting added to enable conversation continuation after returning to a page previously visited. See Chatbot Settings > Settings > Additional Settings.

2.0.6

• Dynamic Shortcode: Added support for dynamic shortcodes to allow for more flexible Assistant selection. Add all parameters to the shortcode, including the Assistant ID on the GTP Assistant tab. For example, [chatbot-1].
• Logic Error Updated: Corrected a logic error that prevented visitors and logged-in users from interacting with Assistants.

2.0.5

• Enhanced Assistant Management: A new intuitive interface for managing all your chatbot Assistants in one place.
• Assistant ID Integration: Easily add Assistants developed in the OpenAI Playground using their unique ID.
• Improved Shortcode Usage: Tips for optimal placement and usage of the [chatbot assistant="Common Name"] shortcode.
• Customizable Assistant Attributes: Tailor each Assistant’s settings such as Styling, Target Audience, Voice, Allow File Uploads, Allow Transcript Downloads, Show Assistant Name, Initial Greeting, Subsequent Greeting, Placeholder Prompt, and Additional Instructions.
• Support Tab: Reverted the “Support” tab to correctly display the plugin’s support documentation overview.
• Embedded Chatbot Formatting Updated: Added a closing tag to the embedded chatbot to ensure proper formatting.
• Force Page Reload on Conversation Cleared: Added an option to force a page reload when the conversation is cleared.
• Knowledge Navigator Analysis: Moved the Knowledge Navigator Analysis for export to the bottom of the Knowledge Navigator tab.
• Custom Buttons Expanded: Now supports up to four custom buttons, on floating only, embedded only, or on both chatbot styles.

2.0.4

• Removed session id from the chatbot shortcode and replaced with a unique id for visitors and logged-in users alike.

2.0.3

• Transcript Download Option: You can now choose whether users can download a transcript of their conversations with the chatbot.
• Improved Image Sizing: Images smaller than the chatbot’s message view now display in their actual size for better clarity.
• Knowledge Navigator Settings: We’ve added an option to disable the Knowledge Navigator if you only want to use assistants for chatbot interactions.
• Knowledge Navigator Analysis: Increased the maximum number of top keywords to 10,000 for more detailed analysis.
• File Download Support: The chatbot now supports downloading files generated on the OpenAI platform.
• Custom Error Handling: When there’s an issue with the chatbot, you can now display a custom error message to users.

2.0.2

• Overhauled the Support documentation with extensive information on the chatbot settings – See the Support tab in Settings
• Revised the export function for Conversation Data, Interaction Data and Token Usage Data
• Reverted the function str_contains to strpos as the latter is only available in PHP 8

2.0.1

• Support for OpenAI’s latest models: gpt-4o and gpt-4o-2024-05-13

2.0.1 Configuration Options

• Added Max Prompt Tokens setting for Assistants

  • Controls the maximum prompt token usage.
  • Example: If set to 500, prompts will be truncated at 500 tokens.
  • More Info: https://platform.openai.com/docs/assistants/how-it-works/max-completion-and-max-prompt-tokens

• Added Max Completion Tokens setting for Assistants

  • Controls the maximum completion token usage.
  • Example: If set to 1000, the completion will cap the output at 1000 tokens.
  • More Info: https://platform.openai.com/docs/assistants/how-it-works/max-completion-and-max-prompt-tokens

• Added Temperature setting for Assistants

  • Controls randomness. Lowering the temperature results in less random completions. As the temperature approaches zero, the model will become deterministic and repetitive.

• Added Top P setting for Assistants

  • Controls diversity via nucleus sampling. For example, setting Top P to 0.5 means half of all likelihood-weighted options are considered.

2.0.1 Speech-to-Text Prompting

• Improved Whisper API prompting capabilities
  • Using a prompt can improve the quality of transcripts generated by the Whisper API.
  • The model will try to match the style of the prompt, using proper capitalization and punctuation.
  • More Info: https://platform.openai.com/docs/guides/speech-to-text/prompting

2.0.1 Interaction Limiting

• Expanded interaction limiting into limits for visitors and logged-in users.
  • See the Chatbot Settings > API/Model tab
  • Chatbot Daily Message Limit – this is for logged-in users
  • Visitor Daily Message Limit – this is for casual visitors

2.0.0

• Revise Knowledge Navigator settings tab grouping similar options together
• Grouped Suppress Learning Messages, Customer Learnings Messages, and Enhanced Response Limit together on the Knowledge Navigator tab
• Added an option to allow the Read Aloud option, see API/Model > Voice Settings > Allow Read Aloud = Yes/No
• Enhanced security to reduced vulnerabilities associated with file upload options

1.9.9

• Improved the chatbot’s response using bullet points for clarity
• Included titles along with the links to relevant posts, pages, and products to better inform what it’s the links about
• Added thread retention periods (default = 36 hours with 720 hours or 30 days) for Assistant conversation continuity
• Added either the chatbot name or the assistant name to the conversation log
• Upgraded conversation history shortcode (see Support for details [chatbot_chatgpt_history]) include the assistant or chatbot’s name
• Added option to download transcript to text file on chatter’s computer
• Added option to set the number of rows for chatter’s message input – from 1 to 10 rows
• Comprehensive cleanup upon uninstalling the plugin

1.9.8

• Wrap shortcode examples with a code tag
• Close the open php session after acquiring a session id

1.9.7

• Removed “here, here, here” when Suppress Learning Messages is set to None.

1.9.6

• Revised Knowledge Navigator process to sites with large numbers of pages, posts and products
• Add a turing parameter for the Knowledge Navigator to set the depth of TF-IDF scoring based on page, post, or product content length
• Expanded the enhanced responses from only one to a selectable number between 1 and 10
• Enhanced responses are links to your site’s pages, posts, and products with the highest match to visitor input
• Added an option to select either v1: OpenAI-Beta: assistants=v1 or v2: OpenAI-Beta: assistants=v2 (v2 is the default)
• See OpenAI Migration Guide for details on what is changing
• Added a daily chatbot message limit, defaults to 999 daily messages, resets daily. See Chatbot Settings > Chatbot Daily Message Limit

1.9.5

• Added voice options including: Allow, Echo, Fable, Onyx, Nova, and Shimmer
• Added voice output options including: MP3, Opus, AAC, FLAC, WAV, and PCM
• Moved the chatbot controls (submit, file upload, erase, text-to-speech) buttons below the input box
• Redesigned the API/Model setting page for chat, image and speech generation parameters and tuning

1.9.4

• Enable personalization for initial and subsequent greetings for chatbot
• Added option to display the name of the Assistant sourced from the OpenAI platform
• See Setting > Kognetiks Chatbot > GPT Assistants > Display GPT Assistant Name
• Expanded the list of support models to now include image and speech
• The chatbot now can generate images using DALL-E models and convert text to speech using TTS models

1.9.3

• Additional instructions can be included to send with user prompts
• See Settings > GPT Assistants > Assistant Instructions and Alternate Assistant Instructions
• Improved conversation clearing (trashcan)
• Improved inter-page handling of conversations

1.9.2

• Enabled multiple file uploads to Assistants
• Added Conversation History shortcode [chat_history] to retrieve logged-in user’s conversation history.
• Chat history may be retrieved by Logged-in users.
• Corrected problems with and improved the handling of HTML Markup in responses.

1.9.1

• Knowledge Navigator now allows for including/excluding posts, pages, products and/or comments.
• Knowledge Navigator only consider published posts and pages, and only consider approved comments.
• Added an option to call the chatbot with a ‘hot prompt’ that will kick off a chat session based on the supplied prompt
• Use a shortcode with this format: [chatbot prompt=”What happened on this day in history?”]
• Hot prompts can be used with floating/embedded and with assistants, i.e., where ever you can add a shortcode.

1.9.0

• Changed the name of the chatbot to Kognetiks Chatbot for WordPress
• Re-sequenced user’s custom CSS to load for precedence over the plugin’s CSS to allow for easier customization.
• Added functionality to set the audience choice for the chatbot: All Audiences, Logged-in Only, or Visitors Only

1.8.9

• Allow custom Avatar – see Settings > Avatars for more information.
• Resolved IOS and Chrome mobile issues with the chatbot.

1.8.8

• Add an adjustable timeout settings to the chatbot to prevent long-running queries.

1.8.7

• Quick fix for collapse button

1.8.6

• Added functionality for a conversation reset clearing user interaction history.
• Improved conversation continuity for longer interactions.
• Now supports your custom avatar – see Settings > Avatars for more information.
• Corrected font color in appearance settings for the chatbot.
• Support added for user customizable CSS rules – see Settings > Appearance for more details.

1.8.5

• Appended message types for prompt, completion, and total tokens to the conversation log.
• Added reporting and data export for total tokens, prompt tokens, and completion tokens – see Settings > Reporting.
• Additional adjustments to css and appearance settings.

1.8.4

• Removed unnecessary styling.

1.8.3

• Removed font family inheritance from the body tag to prevent conflicts with themes.

1.8.2

• Removed verbose diagnostics

1.8.1

• Added Appearance Chatbot settings tabs. These will override the CSS with user selected settings.
• Improved mobile experience. Active adjustments for changes in orientation (portrait and landscape).
• If mobile, always start chatbot in closed status upon page load.
• Added support for alternate API endpoints via a URL setting.
• Added prompt tokens, completion tokens, and total tokens to the conversation log.
• Reporting on token counts coming soon.

1.8.0

• Corrected path/name error for file downloads for conversation and interaction data

1.7.9

• Added file uploads to Assistants only for use in processing, search, retrieval, etc.
• Added additional error handling for reporting output to files

1.7.8

• Correct closing the active session and REST API error that is encountered
• Removed charting from Reporting tab as this has caused some users issues and a table instead
• Replaced with an option to download Interaction data as a CSV file

1.7.7

• Expanded input to accommodate multi-line for both embedded and floating styles
• Reduced wait duration when using Assistants to improve response time
• Added Conversation Logging to retain visitor and chatbot exchanges

1.7.5

• Expanded support TF-IDF indexing for WooCommerce product post-type.
• Corrected with GPT Assistant not being selected correctly when using the assistant parameter in the shortcode.

1.7.4

• Enhanced handling for multithreading processing has been implemented to efficiently manage simultaneous interactions from multiple chatbot visitors, ensuring an improved experience for each chatter.

1.7.3

• Added support for unlimited Assistants in addition to ‘original’, ‘primary’ and ‘alternate’ shortcode parameters.
• Use [chatbot style-“floating” assistant=”asst_xxxxxxxxxxxxxxxxxxxxxxxx”] for floating Assistants.
• Use [chatbot style-“embedded” assistant=”asst_xxxxxxxxxxxxxxxxxxxxxxxx”] for embedded Assistants.
• Moved hard coded css from .js to the .css file for floating wide/narrow and embedded styling.
• Fixed Updating Failed JSON error when editing pages where the Chatbot shortcode appears.

1.7.2

• Improved Custom GPI Assistants with update thread handling for improved performance.
• Use [chatbot style=floating assistant=primary] to display the chatbot as floating using your primary assistant.
• Use [chatbot style=embedded assistant=primary] to display the chatbot as embedded using your primary assistant.
• Use [chatbot style=floating assistant=alternate] to display the chatbot as floating using your alternate assistant.
• Use [chatbot style=embedded assistant=alternate] to display the chatbot as embedded using your alternate assistant.
• Expanded the list of HTML tags removed during the Knowledge Navigator scan.
• Enhanced handling of special characters such as ‘á’ or ‘é’ found in non-English languages.
• Localization for stop words, learning messages, and error messages based on Site Language settings

1.7.1

• Added option to have none, random or custom learnings messages.
• Added support for an embedded chatbot or floating chatbot.
• Use [chatbot] or [chatbot style=floating] to display the chatbot as a floating chatbot.
• Use [chatbot style=embedded] to display the chatbot as an embedded chatbot.

1.7.0

• Corrected logic error to chatbot’s response when no enhanced response was available.

1.6.9

• Added additional installation and support information for using Assistants.
• Added enhanced diagnostic and error logging for developers.

1.6.8

• Added output buffering.

1.6.7

• The Kognetiks Chatbot for WordPress now supports Custom GPTs developed in the OpenAI Playground.
• See https://platform.openai.com/docs/assistants/overview to learn more about Assistants.
• Added an expanded selection of seasonal avatars celebrating Chinese New Year, Christmas, Fall, Halloween, Spring, Summer, Thanksgiving, and Winter.
• Enhanced CSS adaptation to improve compatibility across different themes.
• Improved formatting of responses from the chatbot for clearer and more user-friendly communication.
• Minor updates to the Reporting (formatting and fonts).

1.6.6

• Expanded the list of OpenAI models supported – See Settings – API/Model now supports GPT-4 Turbo (‘gpt-4-1106-preview’ with training data up to April 2023).
• Added a new option to customize the chatbot’s message prompt – See Settings, then Settings.

1.6.5

• Added option for two user configurable buttons at the bottom of the chatbot – See Settings – Custom Buttons.
• User configurable buttons can direct chatters to contact forms, email, or other pages.
• Added a new option to check API key validity – See Settings > Diagnostics & Notices.
• Added support for Echo Knowledge Base (EKB) post_type – Ver 1.6.5.
• Minor updates to the Knowledge Navigator for better handling of site content.

1.6.4

• Minor Updates

1.6.3

• Updated Knowledge Navigator acquisition of site content.
• Added reporting of chatbot interactions to the Knowledge Navigator.

1.6.2

• Added cron scheduling for the Knowledge Navigator to refresh the knowledge base hourly, daily, and weekly, as well as to cancel schedule.
• Added Knowledge Navigator Analysis to facilitate downloading results as a CSV file for insights into Knowledge base.

1.6.1

• Added the Knowledge Navigator which is an innovative component of the plugin designed to perform an in-depth analysis of your website for better, more contextual relevant responses by the chatbot.

1.6.0

• Corrected for inconsistent variable name.

1.5.1

• Corrected for conversation appending multiple times.

1.5.0

• Added support for an avatar and avatar greetings.
• Added support the open chatbot for new visitor vs returning visitor.
• Added additional phrases to the add or removed default AI disclaimer.
• Added an option to turn on/off diagnostics for developer support.

1.4.2

• Added support for the GPT-4 API in settings – requires access to gpt-4 API, see https://openai.com/waitlist/gpt-4-api.
• Added support for max tokens (the maximum number of tokens to generate in the completion).
• Added support for narrow or wide bot message modes (other options coming soon).

1.4.1

• Updated start bot open or closed.
• Add or remove default AI disclaimer.

1.4.0

• SVN Update Error – 1.2.0 did not update to 1.3.0.

1.3.0

• Updated Setting Page adding tabs for API/Model, Greetings, and Support.
• Updated directory assets.

1.2.0

• Removed initial styling on bot to ensure it renders at the appropriate time.
• Save the conversation locally between bot sessions in local storage.

1.1.0

• If bot is closed stay closed or if open stay open when navigating between pages.
• Ensure the Dashicons font is properly enqueued.
• Added options to change Bot Name, start with the bot Open or Closed, and option to personalize Initial and Subsequent Greetings by the bot.

1.0.0

• Initial release.