In case you missed it, we are here! 📣 CS Connect is dedicated to fostering the growth and development of the next generation of customer success leaders and top performers through a vibrant and inclusive community emphasizing skill development, career growth, and genuine connections. Want to know all about us? Follow the thread below 👇 💥Introduction: (🧵 1/8) https://lnkd.in/eW4c3WkW 🙋♂️About us:(🧵 2/8) https://lnkd.in/erTnq_6b 🚀 Our mission: (🧵3/8) https://lnkd.in/eUVR-SbC 👥 The community (🧵4/8) https://lnkd.in/evRuu3B5 📜 Our Manifesto (🧵5/8) https://lnkd.in/e5AaHJBu 👥 Who do we want to bring together?(🧵 6/8) https://lnkd.in/eZpDXTev ✅ ❌ Our Community Rules (🧵 7/8) https://lnkd.in/eejNfVBw ⚡️ Become a Connector(🧵 8/8) https://lnkd.in/ej6qjTuU PS: Follow us on LinkedIn https://lnkd.in/e5giAaNC ❤️✌🏻 #CSConnectCommunity #customersuccess #csm #communitybuilding #community #buildinginpublic
CS Connect
Technologie, informatie en media
Amsterdam, Nederland 3.527 volgers
Inspiring events & content focused on nurturing the next-gen Customer Success leaders.
Over ons
Welcome to CS Connect. We craft inspiring events & practical content focused on nurturing next-gen Customer Success leaders. About us: ➡️ Founded in 2019, Amsterdam ➡️ Ambition to nurture future CS leaders through the power of community-based learning, enduring friendships, and transformative mentorships. ➡️ 18 innovative in-person and virtual events. ➡️ Slack Community 🔊 Our Motto: Customer Success, it's not just a job. It's a community. Build yours together with CS Connect. We are looking for: Mentors City chapter leads Topic/Competency chapter leads One-off event leads Content creators/contributions Promoters Drop us a note if you want to join our journey as a contributor.
- Branche
- Technologie, informatie en media
- Bedrijfsgrootte
- 2-10 medewerkers
- Hoofdkantoor
- Amsterdam, Nederland
- Type
- Zzp’er
- Opgericht
- 2023
- Specialismen
- Customer Success, leadership, Events en Community
Locaties
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Primair
Routebeschrijving
Amsterdam, Nederland 1062BM, NL
Medewerkers van CS Connect
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Saahil Karkera
Founder - CS Connect | Customer Success from Seed Stage to Scale | Coach to future CS leaders | VP Customer Success @Oaky
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Vivian Toledo
Linked In Top Customer Experience and Support Voice | Crio e acelero times de Customer Experience & Success | Transformação Digital | IA | Head of…
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Tarek Slimani
Customer Success Leader who has built, led, and scaled CS operations in various startups. Expertise in SaaS, PLG, and GTM strategies.
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Jennifer Peters
VP of Customer Success - Strategic Advisor @CS Connect - CS Leader of the Year 2022
Updates
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CS Fam in Bonn / Köln the count down is on to you first CS event. Get ready. You're not going to want to miss this. Check out what our other attendees have said about our past events. It's an evening filled with insightful chats and meeting other CS peeps who share your passion for the crazy world of customer success.✌️ And above all, making new connections. 🚨𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝘀𝗻'𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗷𝗼𝗯 - 𝗶𝘁'𝘀 𝗮 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆. 🚨 Let's build yours together starting July 16th Shout out to Bayron Toruño Solano and Markus Leitlein who are leading the charge in setting up this community. 📆 Sign Up here: https://lu.ma/l5gq08u0 Tuesday, Jul 16 7:30 PM - 11:00 PM Deutzer Brauhaus Ottopl. 7, 50679 Köln, Germany
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What a day! Loved bringing the CS Community in Bucharest together for a fun evening. Big shoutout to the folks making this possible Irina C. from Custify and our very own Chapter Lead Alexandra Sagaydak from PeopleForce. With your commitment, we could not have bought the community together like this. Love it. Cant wait for the next event in Bucharest. No on to the next one in Bonn/Cologne with Bayron Toruño Solano and Markus Leitlein Sign up here: https://lu.ma/l5gq08u0 #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker #recruiter
Yesterday evening, we had the pleasure of hosting a fantastic event – our first Customer Success reunion in Bucharest. Thank you, Saahil Karkera and CS Connect, for giving us the opportunity to contribute, and to Alexandra Sagaydak - our chapter lead. Here are some things that stuck with us in no particular order ( ... more to come in a dedicated blog article): 💡Empathy Among CS Professionals: It was evident that nobody understands a CS person better than another CS person. Many of us struggle to prove the value of CS to leadership because our work goes beyond what numbers can show. 💡Enhancing Efficiency: Discussions centered around optimizing workloads, such as determining the ideal number of customers per CSM and improving productivity without sacrificing quality customer interactions. 💡Proactive vs. Reactive: For those in startups, the split between support and CS remains a challenge. 💡Sales and CS Relationship: The importance of a strong Sales-to-CS relationship was highlighted. Prioritizing sales to CS handoff processes is crucial. 🔊Alexandra Sagaydak - we are looking forward to the second edition. A huge thank you to all the amazing people who participated. Your insights and energy made the event a breath of fresh air for everyone involved. Anastasia Ceban Christiana Vajda Cristina Moise (Rotari) Daniela Roman Diana Gogolan Ina Gladii Noa Lupu Olivia Dragnea Rami Kasasbeh Victor Enea Tetiana Sviridova Hiba Mohammad Valentin Dobrota Pierre de Bozzi 🇫🇷🇷🇴
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There is so much to learn form this post about leadership in CS 👇 Leoš Gerlich we are proud of you ❤️ And will always root for you! Keep going!
🏒✨ I wish I could have started this post by saying "I had a dream" - using the past tense since I was very close to making it happen last week when I attended my 3rd World Championship in ball hockey in Visp, Switzerland. Unfortunately (or fortunately?), life doesn't always go as you plan. My dream was (and still is) to take a picture with my family after winning the whole thing. We were very close on Saturday, but Canada came out on top again, beating us 3:2 in overtime. To make things even more difficult for me personally, the coaches chose a different goalie for the elimination part of the tournament, so I stayed on the bench. This was extremely tough for me, as I had put a lot of work into getting ready. Plus, at my age, it might have been my last opportunity. Reflecting on the Championship, there are a few lessons I learned that I would like to share: 1️⃣ Embrace Your Role: When my family heard the news that I would not be the starting goalie, they were not happy. But I had to stay strong and embrace my role to help the team win. The team is always more than an individual! I also wanted to lead by example for my kids, who all play sports, because these things simply happen. 2️⃣ It's Okay to Be Vulnerable: I must admit that I completely lost it and couldn't stop the tears when my family stepped onto the field. I was crying and shaking like a little child who had lost their favorite toy. And I'm not ashamed of it now. 3️⃣ It's Never Too Late to Make a Change: Despite being the second oldest player on the team (assuming family and health allow me), an occasion like this might serve as a great motivation going forward. Btw, if I look at the big picture, we had to deal with a whole lot as a family before the previous championship. So all in all, health and family matter most. 💪❤️🏆 What motivates you to keep pushing forward, even when the odds are against you? #BallHockey #WorldChampionship #Teamwork #Leadership #Vulnerability #NeverGiveUp #HealthAndFamily
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We're back sharing some #jobsearch tips for you! And this time, we have Paul “PJ” Jackson! With his background, expertise and knowledge - you better take notes of he's sharing. ✍️ Thank you for sharing your insights PJ. 📆 Upcoming Events ➞ Jul 9, 2024 - CS Bites&Bonds | București - https://lnkd.in/eMCZHXxJ ➞ Jul 11, 2024 - CS Impact Drivers - Driving measurable impact as a CSM - https://lnkd.in/etunETMH 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗦𝗹𝗮𝗰𝗸 𝘁𝗼 𝗳𝗶𝗻𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗼𝗿𝗱𝗶𝗻𝗴: https://lnkd.in/eFVnH3S4 #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker #recruiter
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Bites & Bonds is coming to Köln! We're thrilled to announce that due to overwhelming demand from the CS community in Köln, we are bringing our famous Bites & Bonds event to the city for the very first time! 🌍✨ Communities around Europe are pulling us to their cities, and we couldn't be more excited to elevate the CS community in Cologne. This year alone, we've launched in • Bucharest • Prague • Utrecht and now it's time for Cologne to join the movement! CS Connect is spreading across Europe, one city and event at a time. Where should we go next? Don’t miss out on this unique opportunity to be part of something special. Let’s make this a night to remember! Special thanks to Bayron Toruño Solano and Markus Leitlein for being Cologne's CS Firestarters. 🔥 #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker #recruiter
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BUCUREȘTI THE COUNTDOWN IS ON! Your first CS event is in T -10 days. Get Ready. CS Folks in Bucharest, we're stirring up the community with our inaugural Bites&Bonds event. This isn't just "another" networking event. It's an evening filled with insightful chats and meeting other CS peeps who share your passion for the crazy world of customer success.✌️ And above all, making new connections. Curious? You should be! See what previous attendees of Bites & Bonds have said about the event. 🚨𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝘀𝗻'𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗷𝗼𝗯 - 𝗶𝘁'𝘀 𝗮 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆. 🚨 Let's build ours together starting at this event Sign Up here: https://lnkd.in/dzyBrYk3 -> Jul 9, 2024, 5:30 PM -> Lovin' Wine bar & Bistro
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🔥 Update, we're officially welcoming Alexandra Sagaydak as Chapter Lead Bucharest. Ever since we've met her at Pulse 2023, we wanted to get her onboard to help grow the CS community in Europe. It tooks us a long time, with a lot of other things miraculously falling into place to make this a reality. We are pumped to how we are going to be shaping up CS activities around EU in the coming months. 📆 Upcoming Events ➞ Jul 9, 2024 - CS Bites&Bonds | București - https://lnkd.in/eMCZHXxJ ➞ Jul 11, 2024 - CS Impact Drivers - Driving measurable impact as a CSM - https://lnkd.in/etunETMH 📣 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝘁𝗼 𝗵𝗼𝘀𝘁 𝗮 𝗖𝗦 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗶𝘁𝘆? 𝗗𝗿𝗼𝗽 𝘂𝘀 𝗮 𝗻𝗼𝘁𝗲. #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker #recruiter
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This candidate took interview prep to the next level 👇 In the crowded market these days, you have to take you interview prep to the next level! Simply relying on scanning/skimming the website of your future potential job is not enough. If you really want this job. You really have to dig deep and wide. Get as much knowledge as you can. The hiring manager must feel like he is speaking to someone who has already been working at the company for a while! Make this your mission - try to know everything that you can about the company and see how you win. Next Career Clinic Session: 𝗦𝗼𝗹𝗶𝗱𝗶𝗳𝘆 𝘆𝗼𝘂𝗿 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝘀 𝗮 𝗖𝗦𝗠 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: Vishwas Katti and Prashanth Jothi 📆 June 19 - 12:00 – 12:40 CET Sign up: https://lnkd.in/ejYN5wWY 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗦𝗹𝗮𝗰𝗸 𝘁𝗼 𝗳𝗶𝗻𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗼𝗿𝗱𝗶𝗻𝗴: https://lnkd.in/eFVnH3S4 #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker #recruiter
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2 things everyone gets wrong about interviews 1. The Interview process starts much earlier that the first interview itself. 2. What happens before and after the interview counts as much as the interview itself. Rohan Tailor so wise you are 🙌 Next Career Clinic Session: 𝗦𝗼𝗹𝗶𝗱𝗶𝗳𝘆 𝘆𝗼𝘂𝗿 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝘀 𝗮 𝗖𝗦𝗠 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: Vishwas Katti and Prashanth Jothi 📆 June 19 - 12:00 – 12:40 CET Sign up: https://lnkd.in/ejYN5wWY 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗦𝗹𝗮𝗰𝗸 𝘁𝗼 𝗳𝗶𝗻𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗼𝗿𝗱𝗶𝗻𝗴: https://lnkd.in/eFVnH3S4 #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker #recruiter