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1

@DonQuiKong It "must" be repaired or replaced: They probably don't want to do it in OP's driveway.
– Carl
Commented Dec 8, 2017 at 18:15
13

In the warranty's manual is literally written: "The warranty covers the cost of towing your vehicle to the nearest authorised Toyota repairer in the event of breakdown immobilizing your vehicle, if that breakdown is the result of a warrantable defect."
– Maurizio Carboni
Commented Dec 8, 2017 at 21:56
14

@MaurizioCarboni: the vendor cannot redirect you anywhere. He sold you the car and he is the only person you need to talk to. I was in a similar situation and just asked them to put me in written that I need to talk with anyone else then them. They gave up and handled the whole thing. (also I do not know what AA is)
– WoJ
Commented Dec 8, 2017 at 22:12
1

@MaurizioCarboni: I understand. If I were you I would now request all what I payed to be reimbursed and would tell them I will go to small claims court (if there is such a thing in the UK) if they do not. You can point them to the EU regulations (link in my answer) where the case is covered.
– WoJ
Commented Dec 8, 2017 at 22:23
3

If the way they treats you "really pissed you off" then you might want to show more willing to hit them where it hurts (their cheque book) if there's a chance of that.
– Flexo
Commented Dec 8, 2017 at 22:35

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