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Rev

3

I think the garage didn't want to understand my problem, I had to call multiple times (around 10), I read the warranty's manual multiple times trying to understand a simple question "is the 12V battery included in the warranty", because the manual is kind of vague, I had to call multiple time until I found someone that wanted to reply to my questions (the answer was that the 12V has 3 years and the hibryd has 8 years). I said to them that the manual clearly states that they have to pay the towing but they "forced" me to buy an AA cover sell by them
– Maurizio Carboni
Commented Dec 8, 2017 at 22:01
29

@MaurizioCarboni, take them to small claims court!
– AAM111
Commented Dec 8, 2017 at 22:23
1

@OldBunny2800 - limit in small claims court is £10,000. At issue is replacement of a ~£25,000 car, plus out-of-pocket expenses during the time it wasn't available. This is outside of the scope of small claims.
– Jules
Commented Dec 11, 2017 at 1:27
3

@Jules But it's such a small car!
– anon
Commented Dec 11, 2017 at 7:26
19

@Jules No it isn't. At issue is refund of towing costs. Repair/replacement of the car is an entirely separate issue. Unless transportation of the car from its current location needs a cargo-lift helicopter, I doubt you're going to trouble the £10k limit.
– Graham
Commented Dec 11, 2017 at 16:13

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