- Respond to 50% of Meta posts from across the network, to which status-review was added during this period. [met, got to ~67% (5% bump from last period); see below for details]
- Respond to 75% of Meta posts from across the network, where status-review was added to it in a previous period. [not met, got to ~30% (6% bump from last period); see below for details]
Stats for the period:
Overall numbers:
A total of 250 questions had status-review on them at some point during this period, and made their way into the process:
- 125 (~50%) got the tag added during this period; of these 84 (~67%) got a staff response (67 [~54%] within 2 weeks of the tag getting added), and 82 (~66%) got status-review removed.
- 1251 (~50%) already had the tag on them; of these 38 (~30%) got a staff response, and 38 (~30%) got status-review removed.
New this period:
A total of 125 questions across all Meta sites got status-review added to them. The tag was added by a staff member on 58 (~46%) of these, and the other 67 (~54%) had the tag added by a moderator.
This means there was a lower amount of posts escalated when compared to the previous period (-58 posts; ~-32%).
The majority of questions came from MSE, followed by MSO, and the various Metas from all over the network:
- 57 (~46%) from MSE.
- 42 (~34%) from MSO.
- 26 (~21%) from other child Metas.
Most of the questions escalated were bug reports or feature requests, but there were posts of all types escalated to staff (note that tags are not mutually exclusive):
A total of 84 questions (~67%) got some sort of response from staff after the tag was added, and 67 (~54% of total; ~80% of responded) got a response within 2 weeks of status-review getting added. The average time elapsed between the tag getting added and any sort of response was ~8d 12h (min. of ~1min; max. of ~64d 0h; median of ~1d 0h). Of these:
- 26 questions (~31% of responded; ~21% of total) had their first response from staff in the form of an answer. The average time elapsed between the tag getting added and that answer getting posted was ~10d 8h (min. of ~1min; max. of ~64d 0h; median of ~1d 8h). 19 (~23% of responded; ~15% of total) of these questions got an answer within 2 weeks of the tag getting added to them.
- 30 questions (~36% of responded; ~24% of total) had their first response from staff in the form of a comment. The average time elapsed between the tag getting added and that comment getting posted was ~4d 1h (min. of ~1min; max. of ~61d 3h; median of ~0.5h). 28 (~33% of responded; ~22% of total) of these questions got a comment within 2 weeks of the tag getting added to them.
- 28 questions (~33% of responded; ~22% of total) had their first response from staff in the form of an edit (to remove the status-review tag and/or add another status tag, for the most part). The average time elapsed between the tag getting added and that edit getting submitted was ~11d 13h (min. of ~1h; max. of ~57d 9h; median of ~5d 4h). 20 (~24% of responded; ~16% of total) of these questions got an edit within 2 weeks of the tag getting added to them.
Most responses ended up resulting in a corresponding tag edit, and 82 (~66%) questions got status-review removed. 75 of these got removed by staff, and the other 7 by a moderator. Of these:
- 62 questions (~76% of untagged; ~50% of total) got status-completed added to them.
- 1 questions (~1% of untagged; ~1% of total) got status-bydesign added to them.
- 4 questions (~5% of untagged; ~3% of total) got status-declined added to them.
- 2 questions (~2% of untagged; ~2% of total) got status-norepro added to them.
- 1 questions (~1% of untagged; ~1% of total) got status-deferred added to them.
- 6 questions (~7% of untagged; ~5% of total) got status-planned added to them.
- 6 questions (~7% of untagged; ~5% of total) didn’t get a new status tag added.
0 questions that had been tagged status-review during this reporting period were also deleted over the reporting period.
It’s also worth noting that of the 84 posts that got a response from staff, 45 had status-review added by staff, and the other 39 by mods:
- 58 tagged by staff, 45 responded, 13 unresponded
- 67 tagged by mods, 39 responded, 28 unresponded
From previous periods:
A total of 1251 questions across all Meta sites still had status-review on them at some point during this period. The tag had been added by a staff member on 51 (~41%) of these, and the other 74 (~59%) had the tag previously added by a moderator.
The majority of questions came from MSE, followed by the network Metas, and MSO:
- 60 (~48%) from MSE.
- 27 (~22%) from MSO.
- 38 (~30%) from other child Metas.
Most of the questions escalated were bug reports or feature requests, but there were posts of all types escalated to staff (note that tags are not mutually exclusive):
A total of 38 of these questions (~30%) got some sort of response from staff during this period, and after the tag was added. The average time elapsed between the tag getting added and any sort of response was ~156d 6h (min. of ~6d 3h; max. of ~750d 0h; median of ~79d 2h). Of these:
- 21 questions (~55% of responded; ~17% of total) had their first response from staff in the form of an answer. The average time elapsed between the tag getting added and that answer getting posted was ~140d 18h (min. of ~6d 3h; max. of ~750d 0h; median of ~59d 13h).
- 3 questions (~8% of responded; ~2% of total) had their first response from staff in the form of a comment. The average time elapsed between the tag getting added and that comment getting posted was ~361d 20h (min. of ~98d 9h; max. of ~564d 15h; median of ~422d 12h).
- 14 questions (~37% of responded; ~11% of total) had their first response from staff in the form of an edit (to remove the status-review tag and/or add another status tag, for the most part). The average time elapsed between the tag getting added and that edit getting submitted was ~135d 11h (min. of ~40d 21h; max. of ~740d 11h; median of ~94d 9h).
Many of the responses ended up resulting in a corresponding tag edit, and 38 (~30%) questions got status-review removed. 33 of these got removed by staff, and the remaining 5 by a moderator. Of these:
- 27 questions (~71% of untagged; ~22% of total) got status-completed added to them.
- 1 questions (~3% of untagged; ~1% of total) got status-bydesign added to them.
- 5 questions (~13% of untagged; ~4% of total) got status-declined added to them.
- 2 questions (~5% of untagged; ~2% of total) got status-deferred added to them.
- 1 questions (~3% of untagged; ~1% of total) got status-planned added to them.
- 2 questions (~5% of untagged; ~2% of total) didn’t get a new status tag added.
0 questions that had been tagged status-review during previous reporting periods was deleted over this reporting period.
It’s also worth noting that of the 38 posts that got a response from staff, 16 had status-review added by staff, and the other 22 by mods:
- 51 tagged by staff, 16 responded, 35 unresponded
- 74 tagged by mods, 22 responded, 52 unresponded
Footnotes:
1 This number doesn't always match the sum of unresponded posts reported in previous periods. I considered 'unresponded' to mean posts that have had no response from staff. Those posts can, however, have had their status-review tag removed by a mod, and thus have been accounted for on that corresponding stat in the previous quarter. Furthermore, staff members leaving or joining the company can produce very slight discrepancies in this number.
