Timeline for Where do I find the official guidance that I can link to regular users about handling posts from apparently suicidal users?
Current License: CC BY-SA 4.0
12 events
| when toggle format | what | by | license | comment | |
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| Mar 7, 2022 at 15:07 | history | edited | Bella_BlueStaffMod | CC BY-SA 4.0 |
editing to acknowledge that the true ownership belongs to the users and we are coequal partners in protecting this space
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| Mar 5, 2022 at 11:28 | history | edited | This_is_NOT_a_forum | CC BY-SA 4.0 |
Active reading [<https://en.wiktionary.org/wiki/self-harm#Noun> <https://en.wiktionary.org/wiki/suicidal#Adjective>].
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| Mar 4, 2022 at 22:42 | history | edited | Laurel | CC BY-SA 4.0 |
Accessible link text
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| Mar 4, 2022 at 21:45 | comment | added | Zoe - Save the data dump | @Bella_Blue Nick's main concern is with regard to the enormous volume of flags SO receives, and the clear backlog flaggers notice. I have no doubt they overall get handled fast when noticed, but noticing it in (currently) 7 pages of flags can be hard at times. That's the major way SO is different from the rest of the network in flag handling. | |
| Mar 4, 2022 at 21:26 | comment | added | Bella_Blue StaffMod | @NickstandswithUkraine I understand your concern. In our experience, this system escalates these situations quite quickly. Stack moderators are, on the whole, very good at prompt escalation. If we find that situation changes, we may consider new workflows, but for now it is working all right. | |
| Mar 4, 2022 at 21:20 | comment | added | Zoe - Save the data dump | @NickstandswithUkraine FWIW, I regularly review the tail for all easy flags, as well as as a means of detecting urgent flags like that. | |
| Mar 4, 2022 at 21:19 | comment | added | Nick is tired | On Stack Overflow this route is potentially far too slow, the mod queue is simply too large. | |
| Mar 4, 2022 at 21:17 | comment | added | Mast | Would it be possible to provide a guide which escalations are and aren't handled by the emergency duty? As a moderator, this is all new to me. | |
| Mar 4, 2022 at 21:16 | comment | added | Bella_Blue StaffMod | @Mast Suicidal users and users who are experiencing self harm are escalated to Community Emergency Duty and receive accelerated responses. The Contact Us form does not guarantee a prompt response time. | |
| Mar 4, 2022 at 21:16 | comment | added | Cesar M StaffMod | @Mast unfortunately not. The moderator escalation goes straight into an emergency queue that pings a CM on duty so it can be dealt with asap - the contact us form doesn't. | |
| Mar 4, 2022 at 21:14 | comment | added | Mast | Considering a moderator can only do 1 thing and that's to escalate the situation, can't we skip the moderator intervention completely and ask users to use the Contact Us option instead? | |
| Mar 4, 2022 at 21:12 | history | answered | Bella_BlueStaffMod | CC BY-SA 4.0 |