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Rev

Considering a moderator can only do 1 thing and that's to escalate the situation, can't we skip the moderator intervention completely and ask users to use the Contact Us option instead?
– Mast
Commented Mar 4, 2022 at 21:14
7

@Mast unfortunately not. The moderator escalation goes straight into an emergency queue that pings a CM on duty so it can be dealt with asap - the contact us form doesn't.
– Cesar M StaffMod
Commented Mar 4, 2022 at 21:16
6

@Mast Suicidal users and users who are experiencing self harm are escalated to Community Emergency Duty and receive accelerated responses. The Contact Us form does not guarantee a prompt response time.
– Bella_Blue StaffMod
Commented Mar 4, 2022 at 21:16
2

Would it be possible to provide a guide which escalations are and aren't handled by the emergency duty? As a moderator, this is all new to me.
– Mast
Commented Mar 4, 2022 at 21:17
2

On Stack Overflow this route is potentially far too slow, the mod queue is simply too large.
– Nick is tired
Commented Mar 4, 2022 at 21:19
3

@NickstandswithUkraine FWIW, I regularly review the tail for all easy flags, as well as as a means of detecting urgent flags like that.
– Zoe - Save the data dump
Commented Mar 4, 2022 at 21:20
4

@NickstandswithUkraine I understand your concern. In our experience, this system escalates these situations quite quickly. Stack moderators are, on the whole, very good at prompt escalation. If we find that situation changes, we may consider new workflows, but for now it is working all right.
– Bella_Blue StaffMod
Commented Mar 4, 2022 at 21:26
2

@Bella_Blue Nick's main concern is with regard to the enormous volume of flags SO receives, and the clear backlog flaggers notice. I have no doubt they overall get handled fast when noticed, but noticing it in (currently) 7 pages of flags can be hard at times. That's the major way SO is different from the rest of the network in flag handling.
– Zoe - Save the data dump
Commented Mar 4, 2022 at 21:45

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