Twitter tests 'humanization prompts' in effort to reduce toxic replies

The test will show what you have in common with users before you hit "reply."
By Jack Morse  on 
Twitter tests 'humanization prompts' in effort to reduce toxic replies
Making Twitter a little more pleasant, one test at a time. Credit: vicky leta / mashable

Twitter wants you to remember that there are actual people on the other side of your replies.

The company began testing a new feature, dubbed humanization prompts, on Thursday with the goal of improving conversational health on the platform. As part of the test, some Twitter users will be presented with the shared interests and mutual followers of the accounts they're replying to.

In other words, humanization prompts aim to not-so-subtly point out what Twitter users have in common. But don't be surprised if you personally don't see the prompts. The test will only go into effect for approximately 10 percent of English-speaking Android users.

"It's human nature to feel wary when replying to someone you don't know," Christine Su, senior product manager for conversations at Twitter, explained in an emailed statement. "In the heat of the moment, people can forget there's another human behind a Twitter account. By showing what we have in common, we hope to remind people of what connects us as a starting point."

Mashable Image
Everyone loves dogs. Credit: twitter

The humanization prompt represents the latest in a long-running campaign focused on so-called conversational health. Announced by Twitter CEO Jack Dorsey in a 2018 Twitter thread, the effort to measure — and subsequently improve — the state of discourse on the platform has been a bumpy one.

Mashable Light Speed
Want more out-of-this world tech, space and science stories?
Sign up for Mashable's weekly Light Speed newsletter.
By signing up you agree to our Terms of Use and Privacy Policy.
Thanks for signing up!

Some efforts, like limiting who can reply to tweets and deemphasizing "troll-like behaviors," have been well received by Twitter users. Others, like altering the retweet functionality to emphasize quote tweets, were later abandoned. Throughout, however, the overall messaging has been relatively consistent and lines up with the stated goal of humanization prompts.

"We hope this helps encourage thoughtful conversations between strangers on Twitter," Su wrote.

SEE ALSO: Twitter 'exploring' adding a dislike button or downvote system

It's not clear exactly how long the test will run, but a Twitter spokesperson did explain how the company will judge whether or not the prompts will be considered a success. Twitter wants to see "less toxic replies, or a more thoughtful [and] more human connection" on the platform, the spokesperson explained over the phone.

It's unclear if reminding people about their shared interests will have that effect, but hey, there's only one way to find out.

Related Video: How to recognize and avoid fake news

Mashable Image
Jack Morse

Professionally paranoid. Covering privacy, security, and all things cryptocurrency and blockchain from San Francisco.


Recommended For You
You can now reply to Instagram Notes with new 'prompts' feature
Three phone screens displaying Instagram Notes,

Etsy says it will allow the sale of AI-generated art but not AI prompts
The Etsy logo in orange on a grey background.



Hinge tests unanswered message limit to 'reduce burnout'
Hinge on phone showing banner on top of chats stating, 'You're at the limit.'

More in Tech
How to watch Morocco vs. USA at Paris 2024 online for free
Kevin Paredes of Team USA celebrates

How to watch Japan vs. Spain at Paris 2024 online for free
Fermin Lopez of Team Spain celebrates

How to watch Egypt vs. Paraguay at Paris 2024 online for free
Adel Ibrahim of Team Egypt celebrates

How to watch France vs. Argentina at Paris 2024 online for free
Michael Olise of France

How to watch the 2024 US Open online for free
Novak Djokovic of Serbia plays a forehand

Trending on Mashable
NYT Connections today: See hints and answers for August 2
A phone displaying the New York Times game 'Connections.'


Android users, beware! Text message stealing malware is targeting smartphones to gain access to users' data
Android logo on smartphone

Wordle today: Here's the answer hints for August 2
a phone displaying Wordle

The biggest stories of the day delivered to your inbox.
This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time.
Thanks for signing up. See you at your inbox!