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Law

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  • Given that Hastings is not an insurance company but a broker, they would have already charged a set-up fee in the insurance premium.
    – Weather Vane
    Commented Jun 13 at 12:05
  • @WeatherVane I am afraid that means nothing to me WRT why they would be able to claim it back in such a situation.
    – User65535
    Commented Jun 13 at 12:06
  • I mean that the insured person is charged a set-up fee at the time the policy was taken out. So why would the broker now ask for a set-up fee, when the insured person has already paid it?
    – Weather Vane
    Commented Jun 13 at 12:09
  • The fact that it all made so little sense is why I thought it must have an interesting legal answer.
    – User65535
    Commented Jun 13 at 13:15
  • Guess: they'd closed her account so charged the fee to re-open the old account or open a new account to handle the issue.
    – mkennedy
    Commented Jun 13 at 16:06