Having problems with the Brute force attack protection feature on your site? Check these tips to find out why and learn more about our error messages.
Unblock your IP address
If Jetpack has flagged your IP address for any reason, it may block you from logging in. If you do get locked out, you’ll see a message “Jetpack has locked your site’s login page. Your IP has been flagged for potential security violations.”
To resolve this:
- Enter your email address and hit Send.
- You will receive an email with a special link you can click to regain access to the login form.
- If you get an error when clicking the link in the email, you can allowlist your IP address to unblock yourself.
- If you are still blocked, it’s likely due to a configuration issue on your server. You can disable Brute Force Protection to regain access to your site, then contact us for help with further troubleshooting.
Resolve a “Server misconfigured” error
You may see the message “Brute Force Attack Protection is unable to effectively protect your site because your server is misconfigured.”
Whenever someone tries to log in to your site, Brute Force Attack Protection feature looks at that person’s IP address and compares it with our global database of malicious IP addresses.
For this to work properly, we rely on IP addresses stored and provided by your server. In some cases your server may not return any IP address, thus blocking brute force protection from working properly. When this happens, the feature will be disabled and we will let you know.
If that happens, please send a link to this page to your hosting provider, so they can take a look and fix the issue for you. They can also contact us directly via this contact form if they need more information.
Still need help?
Please contact support. We’re happy to advise.
Jetpack