Assist Digital

🌐 🇹🇳 Discover our #CentreOfExcellence for #CustomerOperations in Tunisia! 🇹🇳 🌐 We’ve got 𝗼𝗻𝘀𝗵𝗼𝗿𝗲 𝗮𝗻𝗱 𝗻𝗲𝗮𝗿𝘀𝗵𝗼𝗿𝗲 customer operation centres and, for 𝗙𝗿𝗲𝗻𝗰𝗵-𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 and many more, our Tunisia customer center stands out. Our talented team of agents, powered by AI-enhanced technologies, delivers highly competitive services and exceptional results for our clients. 🎥 Watch the video below to discover more! 👉 Explore our CX operation services and how we can help your business grow: https://lnkd.in/dUQdaitd #CustomerService #CustomerOperations #Tunisia #CustomerIntimacyAtScale

🌞🎉 Our summer party in Tirana! 🌞🎉 Last night, all the teams from our 5 sites in Albania gathered in Tirana for a huge summer party, inspired by Pop Art and the colorful '50s. It was a blast, thank you all for your energy we couldn't have asked for more! And thanks to all our agents, team leaders, business managers, software engineers, UX designers, CRM specialists, HR, IT and all the staff for the extraordinary work they do every day... as the old saying goes... 𝘞𝘰𝘳𝘬 𝘩𝘢𝘳𝘥 𝘱𝘢𝘳𝘵𝘺 𝘩𝘢𝘳𝘥! ✨🪩 🙌 #TeamFun #AlbanianTeam #CustomerIntimacyAtScale

🎉 Achieving the greatest results together! 🙌 As a long-time strategic partner of Plenitude, we are thrilled to have received the Team Elite Award for online assisted #sales. The recognition came during an offsite held at Borgo Egnazia (IT), where we participated in the meeting about future strategies and enjoy some relaxing moments. A big thank you to Plenitude for this amazing opportunity to connect, share, and have fun with partners.  And congratulations to our incredible team of winners! 💯🌟 #TeamElite #onlinesales #Plenitude #CustomerIntimacyAtScale

The role of #DataEngineer is becoming increasingly crucial for making strategic decisions. But what does a 𝗗𝗮𝘁𝗮 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 do? We asked Artemisa, Senior Data Engineer at Assist Digital, to shed some light on this important role. “As a Data Engineer, my main responsibilities include 𝗱𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴, 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗱𝗮𝘁𝗮 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀 for both batch and real-time data processing. I develop ETL processes to clean, transform, and load data from various sources, and I collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs. My challenges are handling large data volumes and keeping up with the evolving technology landscape. But I take pride in the fact that 𝗺𝘆 𝘄𝗼𝗿𝗸 𝗲𝗻𝗮𝗯𝗹𝗲𝘀 𝗱𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻-𝗺𝗮𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝘀 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗿𝗼𝘄𝘁𝗵. Furthermore, developing innovative data solutions and witnessing their successful implementation and use by various teams gives me a great sense of accomplishment. I really appreciate our environment that fosters 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻, 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵, and supports idea-sharing and continuous learning. Additionally, the company's access to 𝗰𝘂𝘁𝘁𝗶𝗻𝗴-𝗲𝗱𝗴𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝗮𝗻𝗱 𝘁𝗼𝗼𝗹𝘀 keeps the work exciting and forward-looking!” 👉 Discover all our open positions and join our team: https://lnkd.in/eRSnjzdT  🙌 #DataDriven #Openpositions #CustomerIntimacyAtScale

We are pleased to have taken part in the Salesforce Manufacturing Summit 2024 in Frankfurt last week! The event brought together leading minds from the #manufacturing and# supply industry to discuss how technologies can help them in transforming #customer service, modernizing business #processes, and integrating #AI, #data, and #CRM. At the summit, our German team from comselect GmbH gained valuable insights with a focus on using #SalesforceCustomer360 to boost #efficiency, increase #productivity, and reduce costs. Our more than 𝟭𝟱𝟬 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 experts leverage customer data to identify the best CRM solutions tailored to our clients' needs and help them 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝘁𝗵𝗲𝗶𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 effectively and profitably in every sector. Contact us to discover the services we can offer to guide your company toward successful digital transformation: https://comselect.de/ #ManufacturingSummit2024 #Salesforce #CustomerIntimacyAtScale

🌿Many innovative insights at the Advisory Board meeting “𝐌𝐚𝐫𝐓𝐞𝐜𝐡 𝐟𝐨𝐫 𝐎𝐂𝐗: 𝐔𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐚𝐧𝐝 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲” held by the Omnichannel Customer Experience Observatory of the Politecnico di Milano. Do you know the 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 of linking #MarTech and #sustainability? Here are some insights: 📉 30% reduction in operational costs 🧡 57% of customers are more loyal to companies addressing social inequalities 🙌 75% of employees would not change jobs if a company demonstrates a commitment to sustainability And how to gather these benefits? As partners of the Osservatori Digital Innovation, we discussed at the workshop, alongside other stakeholders in the field, how MarTech can enhance internal processes, enrich customer experiences, boost employee productivity and satisfaction, and optimize company economics and KPIs. But we also examined 𝘁𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 of MarTech on company 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 in three areas, highlighting some critical key focus points for each of them: ♻️ 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝗮𝗹: technology stack assessment, e-waste impact, digital carbon footprint 👥 𝗦𝗼𝗰𝗶𝗮𝗹: segmentation, diversity and inclusion in content creation, accessibility 🏢 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: privacy policy and AI Act It was incredibly interesting exploring these topics, thanks to #OCX24 for this opportunity: we all have the responsibility to contribute to a more equitable and sustainable future. 🤝🌿⭐ #Sustainability #MarTech #OCX24 #CustomerIntimacyAtScale

🎓We returned, one year after the opening of our office in Lecce, to the Università del Salento to meet with students who are approaching the job market.  We talked about Customer Experience, innovation, and the importance of integrating new technologies, such as AI, with human capabilities and skills, to remain competitive as professionals and as a company as a whole. 👉Learning, reskilling, and upskilling never end!🧑🎓 Thanks to Prof. Murano for the invitation. We are always happy to meet young talents. Interested in our open 𝗧𝗲𝗰𝗵 𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻? Visit our Careers page: https://lnkd.in/eRSnjzdT #recruiting #Techpositions #customerintimacyAtScale

🚀 It was fantastic to attend the #TravelTech Show in London! 🗺️🌍 Thank you to everyone who visited our booth and connected with us at this premier event for 𝘁𝗿𝗮𝘃𝗲𝗹 𝗮𝗻𝗱 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆. It was a wonderful opportunity to showcase our innovative services and solutions tailored to the travel sector. Missed us at the event? No worries! Feel free to reach out to learn more about how we can elevate your travel experiences with our solutions. 🤝 https://assistdigital.com/ Stay tuned for more updates and future events! #TravelInnovation #TechInTravel #CustomerIntimacyAtScale

🙌 Working together, growing together! 🚀 This week, our Executive Chairman, Enrico Donati, and our Head of International Business, Manlio Costantini, visited our office in 𝗟𝗲𝗶𝗽𝘇𝗶𝗴. They engaged in productive meetings with our management and sales teams located in that beautiful city. The time spent together was incredibly valuable, allowing us to exchange insights, refine strategies, and align our visions for the future. We take great pride in being an international company that thrives on collaboration and open dialogue. Together, we are building a stronger, more agile team ready to tackle new challenges! 🎯 #Collaboration #InternationalBusiness #CustomerIntimacyAtScale

🚀 Join us at the #TravelTech Show on June 19-20 in London! 🗺  🌍 𝗧𝗿𝗮𝘃𝗲𝗹𝗧𝗲𝗰𝗵 𝗦𝗵𝗼𝘄 is the premier event for 𝘁𝗿𝗮𝘃𝗲𝗹 𝗮𝗻𝗱 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, attracting global decision-makers. This is your chance to explore cutting-edge innovations for the travel sector and gain insights from top experts and visionaries. As proud sponsors, we invite you to visit our booth to discover our services and solutions for the field. Don’t miss this opportunity -  come to meet us! 🤝 Register now: https://lnkd.in/dDrvxuAd #TravelInnovation #TechInTravel #CustomerIntimacyAtScale