Service Design - IXD - Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we use design as a tool for visioning, business transformation, and customer experience creation. Currently spread over 40 locations around the world, our global design community of 2200+ innovation strategists, product designers, service designers, transformation experts, creative technologists, experience designers, and brand designers collaborates actively with EY’s advisory services to help our clients design, build and launch new innovative products, services and corporate ventures. With rapid growth across EY's Innovation and Experience Design (IXD) practice, we're looking for design strategists, service designers, design researchers, and digital designers to join us at our GDS (Global Delivery Services) Design Studios.

The opportunity (Hiring for Bangalore, Delhi NCR, Hyderabad, Pune)

We are looking for someone who is passionate about digital design, has excellent craft capability, and experience leading teams to execute high-quality, world-class design. You will do well if you have a strong entrepreneurial mindset toward business, while also being able to navigate corporate structures. You have experience leading engagements and growing relationships with existing clients on both local and international level. We believe that a holistic understanding of business, technology, and design is at the center of what we do and are looking for a candidate that has the experience and a mindset that matches these parameters.  

Manager/Lead Service Designer

Key responsibilities:

• Run projects with multiple teams, managing budget and resources
• Demonstrate excellent time-management and multi-tasking capability
• Participate in sales activities (quotes, presentations etc.). Lead client conversations around human-centric business transformation; develop and facilitate workshops and co-creation sessions
• Deliver an exceptional service experience across engagements: develop an account management mindset, understand our clients’ sectors and business agenda and anticipate their needs, proposing preferred solutions and anticipating potential barriers, and follow up on client satisfaction
• Independently lead projects & accounts; research, strategy, service design & UI/ UX design opportunities
• Drive cross-discipline development
• Excel at communication and engagement
• Establish rituals for sharing, learning, and collaborating
• Develop strong collaborative and commercial network with other studios
• Execute hands-on - current journeys, define future ones across channels/touchpoints, and craft them with high visual quality and communication
• Help turn raw research into insights and identify opportunity spaces into differentiated service experiences
• Maintain open and proactive communication; build credibility based on an understanding of client challenges related to technical matters
• Stay updated on the latest developments/trends/thinking within your field
• Provide constructive feedback tailored to each team member’s style and environment, and help them develop their growth path.
  
  

Skills And Attributes

• Demonstrated ability to apply the skill to solve complex, multifaceted and/or new problems, and to apply their knowledge and skill to customize solutions to specific requirements.
• Find ways to improve coordination of work in progress, and utilization of staff within and across teams, and exercise leadership in a collaborative way
• Enable the development of a positive team environment, balancing individual initiative with team collaboration, and with EY priorities.
• Find ways to improve the balance between personal and professional commitments and develop greater personal well-being for self and team members
  
  

Who you’ll be:

• A skilled service designer and design leader with good years of relevant design experience including consulting
• Designer with experience creating multi-modal service experiences
• Outgoing, results-oriented, motivated, and naturally collaborative
• Possess exceptional verbal, written, visual communication, and facilitation skills in English
• Owner of a fantastic portfolio you can share.
  
  

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