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eClerx
Information Technology & Services
Mumbai, Maharashtra 318,828 followers
Industry-focused specialists who manage and improve complex data-driven processes.
About us
eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India today. The firm employs 17,000+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Switzerland, Thailand, UK, and the USA.
- Website
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http://www.eclerx.com
External link for eClerx
- Industry
- Information Technology & Services
- Company size
- 10,001+ employees
- Headquarters
- Mumbai, Maharashtra
- Type
- Public Company
- Founded
- 2000
- Specialties
- Knowledge Process Outsourcing, Business Process Outsourcing, Financial Services, Digital Services, Cable & Telecom, Back Office Outsourcing, Web Analytics, Social Media, eCommerce Operations, CRM, Master Data Management (MDM), and Digital Analytics
Locations
Employees at eClerx
Updates
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Digital content production at speed and scale with AI creates substantial efficiencies; however, having the right content supply chain with partners is key. Take stock of your content. There are always areas where duplication or mismanagement of assets is costing you. Leverage asset management tools and AI to save time, resources, and costs. Learn more about managing your digital content here: https://hubs.la/Q02DpNFz0
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A major cable and home internet provider was struggling with low sales results, so it came to eClerx's CX Solutions team to improve its agents' sales strategies. Using our proprietary Customer Interaction Monitoring tools, we provided valuable coaching opportunities that helped improve our client's agent upsell attempts by 15% in a few weeks. Discover how our Customer Interaction Monitoring Solutions can help your contact center 👉 https://hubs.la/Q02zxy400 #ContactCenters #CustomerInteractionMonitoring #Upsell
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Buried in paperwork? DocIntel understands the struggle. Let DocIntel handle the heavy lifting, streamlining your insurance processes effortlessly. Experience newfound efficiency and reclaim valuable time for what matters most. To discover more, check out this article: https://hubs.la/Q02DVGmh0 #Efficiency #DocIntel #Insurance #AI #Technology #eClerx
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Delivering what your customers want takes continuous testing and learning to drive personalization and tailor experiences. Be open when building your team - brands need people who are customer-obsessed, not just highly experienced in the industry. Learn more from Steve Bloodworth on what that looks like here: https://hubs.la/Q02DpMC60
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Being unprepared to the increase in interactions and expectations from customers, two thirds of contact center agents (https://hubs.la/Q02CKkn90) plan on leaving in the next two years. eClerx’s virtual assistants improve agent satisfaction by providing real-world interactions during training and upskilling, resulting in less attrition and more superior experiences for customers. Click the link to learn more about the benefits of our tools: https://hubs.la/Q02CKqJm0 #Chatbots #Training #ContactCenters
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Unlock the power of efficiency with DocIntel, our all-in-one solution revolutionizing document management. From drafting to reporting, our AI-powered technologies ensure a seamless lifecycle experience. Join Ashwini Bhole, our Head of Product Development for Financial Markets, in embracing the future of automation. #Automation #Technology #AI #DocumentManagement #eClerx
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📺 The telecom industry is struggling to juggle the needs of their customers with the financial constraints caused by ongoing infrastructure investments. Identifying the common issues that lead to poor CX scores and high costs, eClerx’s CX Consulting services have helped our telecom clients increase their customer satisfaction at a fraction of the cost. Learn more about how we can solve your inefficiencies: https://hubs.la/Q02CKm0r0 #Telecom #CXConsulting #BusinessOptimization
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One of our longtime telecom clients sought to improve the efficiency and quality of their CX operations. To support them, eClerx's Technology team developed chatbots that integrated into their backend systems to manage customer interactions. Our solution handled 45% of our client’s customer interactions, exceeding their initial goals ahead of schedule. #CX #Telecom #SelfService
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Most customers are not in the market for your product immediately. But when they are, your brand should come to mind first. Discover how powerful marketing strategies and a data-driven approach to agile content creation can make that happen from Steve Bloodworth, Sr. Director of Marketing Technology Adoption at AstraZeneca: https://hubs.la/Q02DpQwl0