IT Support Specialist - Financial Technology Solutions and Payments

We seek to employ an experienced and resourceful IT Support Specialist to join our team, who will be responsible for managing and resolving technical issues, ensuring seamless operation of the IT infrastructure, and providing exceptional support to end-users.

The successful candidate will be based in Athens and will be reporting to Infrastructure manager.

Are you ready to join one of the largest Payment & Financial Technology solutions provider?

Then this is your opportunity with us!

KEY RESPONSIBILITIES:

• Administering users and their corporate IT equipment and associated software.
• Providing support in-person and remotely, troubleshooting and resolving user's issues.
• Identifying, tracking end user's hardware and software needs, recommending IT solutions that meet business needs.
• Implementing user change requests, performing advanced hardware and software installation, configuration and deployment.
• Ordering of the hardware and maintaining hardware/software inventories.
• Collaborating with other IT Teams to troubleshoot and resolve technical issues.
• Handling support tickets, logged by users in a timely manner.
• Collaboration with external vendors.

Requirements

GENERAL REQUIREMENTS:

• Bachelor's degree in computer science, Information Technologies or a related field.
• Minimum 3 years of relevant professional experience.
• Good knowledge and hands-on experience with experience with Microsoft's technology: Windows 10/11, M365, Intune, Active Directory, Networking.
• Fluency in English, both verbal and written.
• Eligible to work in the EU on full-time permanent basis without the need of employer sponsorship.

COMPETENCIES:

• Ability to analyze situations, to identify existing or potential problems and to recommend solutions.
• Good communication, organizational, analytical and problem-solving skills.
• Ease of learning new IT systems and technologies.
• Ability to work in a fast-paced environment, prioritize, organize and manage own work.
• Proactivity, motivation, and ability to work independently or as a team member.

Benefits

• Work in dynamic, stable, international environment.
• Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.
• Participation in interesting projects and opportunities to develop and improve skills.