Jennifer Daniell Belissent, PhD

In many organizations, the chief data officer (CDO) role has evolved to become more of a chief insights officer with purview over both data and analytics. With a single role responsible for the entire data value chain, organizations can ensure an equilibrium in the supply and demand for data. Read this report to understand how CDOs and other data insights leaders can accelerate their organization's journey to become an insights-driven business, serve as change agents, and deliver business value.

There's a new kid in town, and it's the chief data officer (CDO). The new position arose from a growing awareness of the value of data and recognition of an inability to take advantage of the opportunities that it provides — either due to technology, business, or basic cultural barriers. This new role, however, varies significantly across organizations in terms of where it sits and what it does. These differences depend on the data legacy and current needs of the organization. This report looks… Voir plus

There's a new kid in town, and it's the chief data officer (CDO). The new position arose from a growing awareness of the value of data and recognition of an inability to take advantage of the opportunities that it provides — either due to technology, business, or basic cultural barriers. This new role, however, varies significantly across organizations in terms of where it sits and what it does. These differences depend on the data legacy and current needs of the organization. This report looks at the phenomenon of the CDO, exploring which firms have adopted the role, the responsibilities and reporting lines of the new role, and what it means for the company. It develops a taxonomy of different CDO focus areas and explores how the role evolves as data maturity improves. The report helps CIOs and their C-level peers to understand the concept of the CDO role and suggests ways in which CIOs can best partner with their new colleagues to transform their company into an insights-driven organization. Voir moins

For local governments, the hype around smart cities was deafening; the push to pilot was strong. Many cities were overwhelmed by both the potential opportunities and the very real challenges. In short, cities weren't ready to be smart. But times have changed. With more of the prerequisites in place, many cities find themselves better prepared. Cities have upgraded and consolidated their systems of record, enhanced their systems of engagement, and started to invest in systems of automation and… Voir plus

For local governments, the hype around smart cities was deafening; the push to pilot was strong. Many cities were overwhelmed by both the potential opportunities and the very real challenges. In short, cities weren't ready to be smart. But times have changed. With more of the prerequisites in place, many cities find themselves better prepared. Cities have upgraded and consolidated their systems of record, enhanced their systems of engagement, and started to invest in systems of automation and systems of insight into data-driven decisions— and smarter government outcomes. Many, but not all, of the roadblocks have been cleared. To build smart cities, local government CIOs must invest in the basics, building a solid foundation with integrated and open systems of record, systems of engagement, systems of automation, and systems of insight. But to ensure success with their business technology mandate, CIOs must foster a system of enablement through collaboration and creative business models. Voir moins

Reformers often say that governments should run more like businesses. We agree. Today, in the age of the customer, leading companies have discovered that they must become customer-obsessed to succeed. And as these companies grow more responsive to their customers, citizens become more frustrated with governments' inability to keep up. That's why governments at all levels around the world must embrace mobile, big data, customer experience, and digital — the same four customer-centric imperatives… Voir plus

Reformers often say that governments should run more like businesses. We agree. Today, in the age of the customer, leading companies have discovered that they must become customer-obsessed to succeed. And as these companies grow more responsive to their customers, citizens become more frustrated with governments' inability to keep up. That's why governments at all levels around the world must embrace mobile, big data, customer experience, and digital — the same four customer-centric imperatives that companies have adopted to thrive in today's environment. This report explains what demands governments face from their customers, why governments must embrace these four imperatives to meet those demands, and how governments can overcome the unique hurdles they face along the way. Customer experience (CX) professionals in government organizations who follow our advice will be on the road to success today, in the age of the citizen. Voir moins

You've got data! A growing number of companies are recognizing the value of their data assets — and not just for internal use. The commercialization of these data assets will become an increasingly important revenue stream for many companies over the next few years. However, taking data to market presents numerous challenges — even more so for companies with no experience in selling software or services. This report explores the range of service providers that can help CIOs' data… Voir plus

You've got data! A growing number of companies are recognizing the value of their data assets — and not just for internal use. The commercialization of these data assets will become an increasingly important revenue stream for many companies over the next few years. However, taking data to market presents numerous challenges — even more so for companies with no experience in selling software or services. This report explores the range of service providers that can help CIOs' data commercialization initiatives, illustrates the benefits of finding the right partner, and provides guidance for CIOs on key partner selection criteria. Voir moins

Data is exploding — some statistics claim 90% of the world's data has been generated in the past two years. This environment has resulted in companies starting to examine the commercial potential of all the data they generate and collect. Does it have value to other organizations? If it does, how can you bring a "data product" to market? This report outlines the emerging world of data commercialization and helps CIOs identify the key steps to considering, and harnessing this new business… Voir plus

Data is exploding — some statistics claim 90% of the world's data has been generated in the past two years. This environment has resulted in companies starting to examine the commercial potential of all the data they generate and collect. Does it have value to other organizations? If it does, how can you bring a "data product" to market? This report outlines the emerging world of data commercialization and helps CIOs identify the key steps to considering, and harnessing this new business opportunity. Voir moins

Open data strategies — initially driven by goals of increased transparency and accountability in government spending and performance — are now shifting to supporting innovation and creating economic value. The history of weather and GPS data demonstrates the value of open data; both data sets have created multibillion dollar industries. But new mandates for data openness coupled with increasing volumes of data will challenge the public and the private sectors alike. Businesses recognize… Voir plus

Open data strategies — initially driven by goals of increased transparency and accountability in government spending and performance — are now shifting to supporting innovation and creating economic value. The history of weather and GPS data demonstrates the value of open data; both data sets have created multibillion dollar industries. But new mandates for data openness coupled with increasing volumes of data will challenge the public and the private sectors alike. Businesses recognize limitations to using only internal data to inform decisions and enhance product and services offerings, but they are unfamiliar with newly available data and with the techniques for consuming it. Many government agencies, having initially launched programs focused on getting data sets online quickly, now wonder how to create viable open data programs to address new mandates and growing data volumes. Forrester's people, objectives, strategy, and technology (POST) plus execution and revision (ER) methodology provides a framework for developing and executing sustainable data programs. And a cadre of data brokers will step up to bridge the skills gaps, create marketplaces, and facilitate engagement among players in the ecosystem. Creating economic value through an ecosystem of data providers and consumers will best ensure the longevity of open data. Voir moins

Data has become quite the buzzword lately, with everyone looking to mine their big data for customer insights, operational efficiencies, and business performance improvement. Governments are no different. But in government, the operative word is "open." Governments worldwide are waking up to the opportunities that data provides and launching programs to publish the data. Open data programs serve a number of purposes: improving transparency of government operations and performance by publishing… Voir plus

Data has become quite the buzzword lately, with everyone looking to mine their big data for customer insights, operational efficiencies, and business performance improvement. Governments are no different. But in government, the operative word is "open." Governments worldwide are waking up to the opportunities that data provides and launching programs to publish the data. Open data programs serve a number of purposes: improving transparency of government operations and performance by publishing the data, improving that performance by analyzing the data, engaging citizens in the process (and operations) of government, and improving service delivery by allowing developers to create new applications with the data. And, the ultimate goal, enabling innovation and economic development as new business is created through the use of data. This report will provide an overview of the trends in open data, as well as a how-to guide to launching an open data program. Voir moins

Local governments must address the needs of diverse and often growing constituencies with limited and often dwindling resources — following that age-old mandate of doing more with less. Inconsistent business processes, competing departmental priorities, and a historical view of IT as a supporting role rather than strategic force compound that daunting challenge. Drawing from Forrester's Forrsights Budgets And Priorities Tracker Survey, Q4 2011, and Forrsights Business Decision-Makers Survey, Q4… Voir plus

Local governments must address the needs of diverse and often growing constituencies with limited and often dwindling resources — following that age-old mandate of doing more with less. Inconsistent business processes, competing departmental priorities, and a historical view of IT as a supporting role rather than strategic force compound that daunting challenge. Drawing from Forrester's Forrsights Budgets And Priorities Tracker Survey, Q4 2011, and Forrsights Business Decision-Makers Survey, Q4 2011, this report presents the attitudes of IT and business decision-makers in government with respect to city priorities, processes, and each other. Based on interviews with city CIOs, this report provides best practices for a new strategic, cabinet-level CIO, answering the following questions: What is the best way to facilitate collaboration across department leaders with seemingly competing objectives? How can you provide centralized and shared IT solutions to address the diverse departmental requirements? How can you create win-win situations for cash-strapped cities through IT initiatives? Voir moins

One of the most significant changes in city governance has been the growing trend toward constituent engagement — both with individual citizens and local businesses. Even in non-democratic countries, governments are pressured by their citizens' new-found voices. And, in response, governments are working closely with existing enterprises as well as enabling new entrepreneurs to address citizens' demands. This report provides examples of constituent engagement, discusses the drivers behind the… Voir plus

One of the most significant changes in city governance has been the growing trend toward constituent engagement — both with individual citizens and local businesses. Even in non-democratic countries, governments are pressured by their citizens' new-found voices. And, in response, governments are working closely with existing enterprises as well as enabling new entrepreneurs to address citizens' demands. This report provides examples of constituent engagement, discusses the drivers behind the trend, and outlines the impact of this new governance trend on city leaders and their CIOs. The report then identifies some of the new tools and technologies and best practices to enable government leaders to better engage their constituents. Voir moins

Interest in smart cities has taken off like wildfire. Cities of all sizes navigate the challenge — growing demand for new constituent services within increasingly constrained budgets — and try to identify potential solutions to their cities' woes. The combination of critical urban pain points and vendor enthusiasm to address them has resulted in a proliferation of point solutions: emergency response integration, traffic congestion alleviation, waste and water management, smart buildings, smart… Voir plus

Interest in smart cities has taken off like wildfire. Cities of all sizes navigate the challenge — growing demand for new constituent services within increasingly constrained budgets — and try to identify potential solutions to their cities' woes. The combination of critical urban pain points and vendor enthusiasm to address them has resulted in a proliferation of point solutions: emergency response integration, traffic congestion alleviation, waste and water management, smart buildings, smart grids, etc. The key to being a truly smart city, however, lies in bringing these systems together, creating an integrated approach to city governance as a whole. City leaders are embracing governance tools, and we expect that adoption will grow. The opportunity for tech vendors and service providers lies in facilitating smart governance — offering cloud and shared services models for business applications, providing integration and cloud management services, and generally facilitating the coordination and collaboration among city departments and city leadership. Voir moins