Up until today, it was working perfectly with all of our devices. My iPhone and AW running developer betas, and my partner’s iPhone and AW on public releases.
We can still unlock/lock it with the Home app or passcode, it’s strictly just a problem with homekey. We can put our iPhone up to it, the light comes on like it’s trying, the homekey opens up in the wallet app.
We’ve already tried changing the batteries. I dont know enough about how this all works to really troubleshoot it anymore. I’m pretty sure I’m still in my return window if it’s a hardware defect. Is there anything else I can try before doing that?
Edit: managed to factory reset it and re-added to HomeKit. That seemed to fix the problem.
Edit 2: A couple weeks later, same problem again.
We can still unlock/lock it with the Home app or passcode, it’s strictly just a problem with homekey. We can put our iPhone up to it, the light comes on like it’s trying, the homekey opens up in the wallet app.
We’ve already tried changing the batteries. I dont know enough about how this all works to really troubleshoot it anymore. I’m pretty sure I’m still in my return window if it’s a hardware defect. Is there anything else I can try before doing that?
Edit: managed to factory reset it and re-added to HomeKit. That seemed to fix the problem.
Edit 2: A couple weeks later, same problem again.
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