RingCentral is a popular phone system designed to make business communications easy to set up and manage from the start. Business executives and agents can use this single phone solution to engage in voice communications, online meetings, business conferences, and more. The system is cloud-based which means you can save the costs on software, hardware, training, maintenance, space etc. This helps companies to save resources and time, while at the same time making use of RingCentral’s top notch quality and capabilities. In this article, we take a detailed look at the RingCentral pros and cons to provide you with a good evaluation of its features and benefits so you can decide if it’s a system that you can use in your company.
In our test of popular cloud phone systems our experts have given RingCentral an impressive score after evaluating its main features such as ease of use, customization, integration, help and support, and more.
RingCentral
Try out RingCentral with their free trial
RingCentral offers flexible pricing plans that are suitable for the needs and budget of both small companies as well as large enterprises. There is also an excellent free trial plan which gives you the opportunity to test drive the application’s features free of any cost. It allows you to save money while figuring out how this phone system can help to boost your business growth. You can easily sign up for RingCentral free trial here.
Top features of RingCentral include:
- Multi-level IVR
- Voicemail and greeting
- Internet fax
- Audio conferencing
- Video conferencing
- Cloud PBX
- Auto-receptionist
- Call recording
- Call forwarding
RingCentral Office offers the following benefits:
- Comes with all the advanced features of standard PBXs without the expensive hardware and maintenance
- Optimized uptime in emergencies, or in case of loss of Internet connection
- Phone numbers that allow you to go toll-free, local, or international
- Enterprise-grade security such as bi-coastal, Tier 1 datacenters for cloud hosting, physical and biometric security, system hardening, 24/7 monitoring, and failover technology
- Simplified end-user design that makes it easy to use and adopt the software and manage calls
- Features that connect employees from anywhere, anytime, thus supporting BYOD (bring your own device) initiatives
- Scalable features that grow with your business like adding more lines, users, extensions, and locations
- Mobile app features for both administrators and users
Advantages of RingCentral
What makes RingCentral the preferred choice of numerous companies including top brands like BMW? It is because of the many strong points of the software and the immense benefits it offers to users. They also offer a flexible pricing plan and a great free trial offer. You can find out more about RingCentral pricing in our detailed analysis of the app. Here are its main advantages:
You Can Quickly Set Up a Sophisticated IP PBX
Setup takes just minutes. Simply register for an account, configure the settings, and your phone system is set up using the Internet. The vendor provides you witn an advanced phone system with all the standard PBX features, plus extra functionalities such as call management, online meetings, app integration, data security, mobile extensions etc.
You will receive a phone number in your email after which you can log into the RingCentral website to create extensions, enable an auto call attendant, set call queues, organize call groups, and configure rules for voice mail, call routing/blocking, and call forwarding. In short, you can do in a day on RingCentral what takes a week on traditional PBX systems. If you have complex phone configurations such as requesting a vanity number or transferring existing numbers, it can take a day or two more. The vendor’s support team will guide you through the on-boarding process for a smooth transition.
It Makes PBX Simple
RingCentral has a decade of R&D supporting its system and 300,000 deployments to fine tune the application. Its end-user interface is developed for non-technical administrators. You don’t need to install any hardware or do any technical configurations. The most complicated task is not about the software; it is about developing your call management rules for company-wide settings and individual extensions. Work out the rules and with only a few clicks you can set up the system for answering calls, call screening, call forwarding, alerts, recording, and missed call notifications. You just need to sort out which rules should be assigned to which departments, groups, and users.
More RingCentral Advantages
- The phone system supports complex business rules
- The vendor offers reliable customer and tech support
- Web meetings are consistently stable. There are no audio issues, connectivity challenges, or dropped meetings.
- Audio quality is crystal clear
- IVR and call routing are easy to deploy
- Software support is available for multiple devices and computers
- The seamless fax functionality and chat feature are excellent additions
- There are additional apps to communicate on mobile devices
- Phones forward and ring multiple extensions easily
- It is simple to add remote employees to your work environment
- You can learn more about RingCentral features in our detailed review of the system
Drawbacks of RingCentral
Any software system has a its drawbacks and RingCentral is no exception, but in its case the issues are really minor and in no way affect the comfort of working with the service. Users have pointed out the following areas where the phone system lags a bit:
- No direct Linux support (though you can use the web dashboard just fine)
- Currently you can’t customize the conference call greeting message
The vendor is also constantly working to improve the phone system and make it more robust and effective.
Bottom line
Our detailed analysis of the RingCentral pros and cons shows that is definitely one of the best phone systems available in the market in terms of excellent features and reliable customer support. The vendor offers flexible pricing plans to suit your company’s needs and budget. It’s also possible use the great free trial plan to better understand how the software can be useful for your company. You can easily sign up for RingCentral free trial here.
Key Insights
- Comprehensive Communication Solution: RingCentral offers a complete communication system that includes voice communications, online meetings, business conferences, and more, all in one cloud-based platform.
- Easy Setup and Management: Setting up RingCentral is quick and straightforward, requiring minimal technical knowledge. The system is designed to be user-friendly, allowing for easy configuration and management of phone systems.
- Flexible Pricing Plans: RingCentral provides various pricing plans that cater to both small businesses and large enterprises. The availability of a free trial allows businesses to test the features before committing financially.
- Advanced PBX Features: The system includes all the advanced features of standard PBXs, such as call management, voicemail, call recording, and call forwarding, without the need for expensive hardware and maintenance.
- Scalability and Mobility: RingCentral is highly scalable, allowing businesses to add more lines, users, extensions, and locations as they grow. The mobile app features ensure that employees can stay connected from anywhere, supporting BYOD initiatives.
- High-Quality Audio and Reliable Connectivity: The platform ensures crystal-clear audio quality and stable web meetings, with no significant issues related to audio or connectivity.
- Excellent Customer Support: RingCentral is backed by reliable customer and technical support, ensuring smooth operation and assistance when needed.
- Security and Uptime: The system offers enterprise-grade security with bi-coastal, Tier 1 datacenters, physical and biometric security, and 24/7 monitoring to ensure optimized uptime and data protection.
FAQ
1. What is RingCentral, and how does it benefit businesses?
RingCentral is a cloud-based phone system designed to streamline business communications. It offers voice communications, online meetings, business conferences, and more. The platform helps businesses save on costs related to software, hardware, training, and maintenance while providing advanced PBX features and reliable customer support.
2. How easy is it to set up RingCentral for a business?
Setting up RingCentral is very easy and can be done in minutes. After registering for an account and configuring the settings, the phone system is ready to use. The vendor provides support for complex configurations, such as vanity numbers or transferring existing numbers, ensuring a smooth transition.
3. What advanced features does RingCentral offer?
RingCentral offers various advanced features, including multi-level IVR, voicemail and greeting, internet fax, audio and video conferencing, cloud PBX, auto-receptionist, call recording, and call forwarding. These features are designed to enhance communication efficiency and streamline call management.
4. Can RingCentral support remote employees?
Yes, RingCentral supports remote employees effectively. The system allows for easy addition of remote workers to the work environment, and the mobile app features enable employees to stay connected from anywhere, supporting BYOD initiatives.
5. What are the main advantages of using RingCentral?
The main advantages of RingCentral include quick and easy setup, comprehensive communication features, flexible pricing plans, scalability, high-quality audio, reliable connectivity, excellent customer support, and robust security measures.
6. Are there any drawbacks to using RingCentral?
Some minor drawbacks of RingCentral include the lack of direct Linux support (though the web dashboard can be used) and the inability to customize the conference call greeting message. However, these issues do not significantly affect the overall functionality and user experience of the system.
7. How does RingCentral ensure security and uptime?
RingCentral ensures security and uptime through enterprise-grade security measures, including bi-coastal, Tier 1 datacenters, physical and biometric security, system hardening, 24/7 monitoring, and failover technology. These measures help protect data and ensure reliable system performance.
8. What pricing plans does RingCentral offer?
RingCentral offers flexible pricing plans suitable for both small businesses and large enterprises. The plans are designed to fit various budgets and communication needs. Additionally, RingCentral provides a free trial to allow businesses to test the features before making a financial commitment.
9. How can I get started with RingCentral?
To get started with RingCentral, you can sign up for a free trial on their website. This trial allows you to test the system’s features and evaluate how it can benefit your business. Once satisfied, you can choose a pricing plan that suits your needs and proceed with the setup.
Why is FinancesOnline free?
Leave a comment!