An excavator accidentally pulled and cut 2 underground cables that power up our pool shed (light and pool pump).
I fixed one wire that powers the lights but I have trouble fixing the other one that powers up the pump. And this wire is more important because it's 12AWG and delivers 20amp needed for the pump.
The issue I am having is this:
Hot to ground delivers only 30v.
Hot to neutral delivers only 30v.
Neutral to ground delivers 0v.
And when connected to an outlet, hot to neutral/hot to ground delivers 5v.
I checked the cable connection in the main panel. Everything looks in place. I even move the cable to another breaker, thinking that the old one was no good. Same thing. 30V and that's it.
I thought that it's a phantom voltage and the cable is completely down. Yet, when I connected a GFCI outlet, the light in the outlet turns on, it signals red and is very bleak. The point is that there is current going through the cable but the voltage is extremely small.
It looks like a loose hot wire but there can't be any lose connections, because the wires are directly connected to the breaker and the connection is solid. There is nothing else between the connection at the breaker and the cut end of the cable.
I am puzzled. Has anyone encountered anything similar?