How to fix iPhone 11 update verification failure despite internet connection

The update has been downloaded but it keeps saying failed verification because you are no longer connected to the internet. The wifi is on and showing the att service bars are there. It is definitely connected to the internet. I have delete the download of the update and restarted the whole process, it always ends the same. Any help or advice?


[Re-Titled by Moderator]

iPhone 11

Posted on Jul 4, 2024 5:56 PM

Reply
2 replies

Jul 4, 2024 6:15 PM in response to toni.j

You need both a WiFi and cellular connection to perform the update. If you don't have both, you will need to update using a computer.


This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -

Update your iPhone or iPad - Apple Support


This link will show you how to update using your computer -

Update iOS on iPhone - Apple Support


Jul 4, 2024 6:07 PM in response to toni.j

The phone is connected to the Internet, but the update software cannot connect to the update servers over the Internet


Possible quick fixes.


If you are using a VPN, delete the profile

Make sure that the battery is fully charged

Make sure that Low Power Mode for the battery is turned off

Make sure that there is at least 12 GB of free space on the phone


If still no luck, try updating by connecting the iPhone to a Mac or PC.




How to fix iPhone 11 update verification failure despite internet connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.