Working Student Operations

Location : Hamburg or Munich

Join our team in a highly visible department, combining elements of strategy, analytics and execution at the core of our ride hailing business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to grow our supply, which means you will stay connected to our driver base and foster best practices. The position as Working Student Driver Operations will be part of our Driver Operations team. We are looking forward to your application and can’t wait for you to join us on the journey!

Type of contract: Working Student contract for 1 year (extension possible)

YOUR DAILY ADVENTURES WILL INCLUDE:

• Front office support to our existing drivers and partners, and tickets support through Zendesk
• Quality Assurance and monitoring of Driver Performance, including outbound calls
• Sell FREENOW on-car-advertisement via cold calling and negotiate deals with our fleet partners
• Project Management - support in various projects related to Driver Operations (e.g. Expansion to new cities or competitor analyses)
  
  

Ideally three days in our modern office:

• Mondays: 9am - 6pm
• Wednesdays: 9am - 2pm
• Fridays: 9am - 2pm
  
  

TO BE SUCCESSFUL IN THIS ROLE:

• Demonstrate absolute reliability by fulfilling commitments, and maintaining a dependable presence
• Highly motivated to support our drivers and partners with a positive attitude
• Ideally some initial experience in a similar role (Operations, Customer Service or Sales)
• Fluent German skills (C1 level or higher)
• Good written and spoken English skills
• Comfortable working with (G-Sheets, Tableau)
• Good Communication skills
• Well organised way of working
  
  

BENEFITS & PERKS IN A NUTSHELL:

• Birthday off
• Mobility budget
• Public transport ticket subsidy
• Subsidised gym membership
  
  

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work .