Optibus seeks to make public transportation better, together. To do this, we provide innovative SaaS solutions for public transit planning, scheduling, and operations. We are looking for a Technical Consultant to join our Global Customer Success team.
About the Customer Success Team
Our customers are transit agencies and transit operations providers. The Customer Success team serves them by providing best-in-class onboarding, training, and support with the Optibus platform and its evolving product features. Our goal is for every Optibus customer to thrive in their use of the platform and ensure an impactful, long-lasting relationship together.
About the Position
As subject matter experts in both Optibus and public transit, the Technical Consultant couples technical and customer relationship capabilities helping customers meet their objectives via the Optibus platform by delivering impact at the earliest opportunity.
Specifically, the Technical Consultant will:
Manage SaaS implementations of Optibus, overseeing the configuration, data migration and onboarding users through training, providing customer support both new and those expanding
Help customers meet their goals by enabling value within the Optibus platform
Handle customer escalations interacting with other Optibus departments such as Global Support, Product and Revenue teams
Become an expert in Optibus, continuously learning the product, new modules and features
Build and maintain strong working relationships with our customer base, especially the main Optibus user teams
Be the voice of the customer within Optibus, influencing and shaping the future of the Optibus platform
Contribute to the growth and maturation of the Customer Success team, including developing best practices, process improvements and knowledge sharing
Represent Optibus at external meetings and industry events
Meet customer on their premises and at Optibus offices, where appropriate
Requirements
This position is ideal for someone who possesses the following:
3+ years experience in a customer-facing role within implementation, consultancy or as a project manager
Experience training / teaching customers
Relevant technical background, either educational or based on work experience with a proven track record of excellence
Outstanding proven analytical skills and data-driven approach to problem solving
Strong interpersonal communication skills to diverse audiences
Able to communicate effectively in both online and in-person meetings, including presentations and written documentation
Experience successfully working in distributed teams using video conferencing tools across across time zones
Ability to travel when required
Professional working fluency in English and German (Italian, Spanish, Portuguese a bonus)
It would be great if you also have experience
In SaaS deployment and integration
In public transportation planning and/or scheduling
Being technically savvy (eg SaaS config, possibly have basic scripting skills) or an appetite to develop in this area, however this role does NOT require hands on coding skills
About the Company
Optibus is passionate about the future of mass transportation – we want more people to use it, and we believe it should take center stage as the world of mobility changes around us.
Our vision is to be the technology engine behind better and more efficient means of mass transit, making it the first choice for passengers and cities alike. Our technology is at the center of making this happen, with a unique combination of optimisation algorithms, since better scheduling and operations make for better mass transit service, for all. We’re a well-funded startup whose product is deployed in more than 5,000 cities worldwide, and we are quickly becoming a leader in the space – and our culture reflects this: we have fun while striving to make mass transportation better, together.
Don’t meet every single requirement? At Optibus, we are dedicated to building a diverse, inclusive, and caring workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement, we still encourage you to apply and share with us specifically what excited you about the position. You may be just the right candidate for this or other roles.
Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.
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