Support Engineer

A large cutting-edge company in Germany, which has been developing data visualization software for business presentations for more than 20 years, is looking for a Support Engineer.

The company has become the go-to choice for over 1,000,000 users and 25,000+ companies worldwide. Esteemed clients include industry leaders such as American Express, Coca-Cola, EY, General Electric, Google, KPMG, Lufthansa, Pfizer and Siemens.

The company takes great pride in its software, and has an excellent reputation for its technical support.

Do you believe that success comes from a deep understanding of user needs and customer prosperity? If so, we would like to meet you.

Germany, Berlin, on-site

Your tasks:

• handle problems from the receipt of a support ticket to its analysis, tracing problems all the way to their resolution in development
• be quick in response to customers and return to them either with the solution or a suggestion for further troubleshooting
• communicate with customers, ask the right questions, be perceptive of the little things
• use the right tools to find the unusual configuration, the virus, the third party tool, the particular file or action that is causing trouble
• evaluate new tools that may help you in your work, or even write them yourself or work with one of the developers
  
  

Requirements:

• 1+ year of experience as a Support Engineer
• strong problem-solving abilities
• organisational and communication skills
• fluent English
  
  

Will be a plus:

• knowledge of German
• experience with Windows architecture
  
  

Benefits:

• competitive salary from 4000 EUR gross, according to your experience and skills
• German courses support
• modern office in the center of Berlin
• everyday breakfast with fresh bakery, fruits and vegetables, drinks and snacks
• collaboration with many different teams
• independence to structure your work
• opportunity to influence the improvement of the software and learn a lot