Position Summary: Our client is seeking an experienced Senior Customer Support Representative to join their team. The ideal candidate will have a deep understanding of customer service best practices, a proven track record of success in customer-facing roles, and a commitment to professional growth and long-term career development.
Responsibilities:
Handle customer inquiries and resolve issues in a timely and professional manner.
Mentor and support junior team members, sharing knowledge and expertise.
Develop and implement customer service strategies to enhance customer satisfaction.
Utilize CRM systems and maintain accurate customer records.
Provide insights and recommendations for improving customer service processes.
Requirements:
Minimum of 10-15 years of experience in customer service or related roles.
Advanced knowledge of CRM systems and customer service strategies.
Proven ability to mentor and lead team members.
Strong communication and problem-solving skills.
Commitment to long-term career growth and continuous professional development.
German and English fluent - written and spoken
Karrierestufe
Management
Beschäftigungsverhältnis
Vollzeit
Tätigkeitsbereich
Kundenservice
Branchen
Telekommunikation
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