Project Manager

Position overview:

• Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
• One of our projects in in the Netherlands is the second largest supermarket chain in the Netherlands and Belgium with 70,000 employees and 750 stores, offering their clients a wide range of products including everything you need for your daily needs, starting with fresh food to household goods and drugstore articles.

We are looking for a dedicated and experienced Service Desk Project Manager to join our IT Service Desk team. In this role, you will lead the planning, execution and monitoring of projects aimed at improving our customers' service desk experience. You will work closely with stakeholders to understand requirements, develop solutions and deliver results.

Responsibilities

·Plan, execute and monitor projects to improve the Service Desk experience

·Identify opportunities for improvement in the Service Desk

·Develop and implement solutions to optimise service desk processes

·Collaborate with stakeholders from different areas to understand requirements and develop solutions

·Analysing service desk data to identify trends and patterns

·Creating reports and presentations to showcase project progress and results

·Ensuring compliance with SLAs and KPIs

·Promote a customer-centric culture in the service desk

Requirements:

·At least 3 years of experience in IT Service Desk or a similar field

·Fluent German (min. C1 level) and very good English skills

·Strong analytical and problem solving skills

·Excellent communication and presentation skills

·Customer-centric focus and passion for improving the customer experience