Office IT Administrator (m/f/d)

Full-Time

Experienced

Wiesbaden

(m/f/d)

At Yalwa, bringing people together is our mission. We strive to make the digital world a place where people build real-life connections. Working at Yalwa means being part of a friendly, passionate team of people from over twenty-five different countries. With the support of your colleagues, you’ll have the opportunity to challenge yourself, evolve, share your knowledge, hone your skills and work on ambitious projects.

Are you passionate about IT Administration and experienced with MacOS operating systems? Then this job is just right for you! You will play a crucial role in maintaining our IT infrastructure, managing networks and providing technical support to the entire office.

Your tasks?

• Operation of client systems running MacOS and their centralised management like SimpleMDM
• Managing other office IT infrastructure like printers, telephones, conference rooms and signage displays
• Efficiently handling Jira, Confluence, Google Workspace, and other employee-facing services
• Creating project plans in the area of IT security
• Monitoring ticket and requests to ensure that all these are processed in a timely manner
• Provide technical support and troubleshooting for hardware, software, and network issues
• Manage user accounts and permissions in various IT systems
• Monitor and maintain the office network infrastructure, including switches, routers, firewalls, VPN, wireless access points, cabling, and networking
• Implement IT policies and procedures to ensure the security and efficiency of IT operations
• Create and improve support documentations, knowledge databases and training materials
• Ensuring high customer satisfaction through professional and friendly service
• Completed vocational training or studies in an IT-related field
• 3 years of relevant work experience aligned with the job description
• Hands-on experience in working with MacOS
• A general patient and service-oriented approach
• Strong ability to work independently and with a structured approach
• Proficiency in English
  
  

What do we offer?

• Pleasant working atmosphere in top modern offices
• Hybrid work model
• Great team and fun at work
• A powerful employer with a success story of 15 years
• Further training and qualification opportunities
• Health promotion, massages, retirement plan, lunch, MacBook Pro and many more
  
  

Ready to take your career to the next level?

If you are looking for a company that cultivates talent and provides you with the room to grow and unfold, then Yalwa is just for you! Here you will work autonomously through demanding projects, consistently applying and strengthening your skills. Have we piqued your interest? Then send us your application today!