IT Support Specialist (Remote, Contract)
IT Support Specialist (Remote, Contract)
INFUSE
Ast
Sehen Sie, wen INFUSE für diese Position eingestellt hat
OUR HIRING PROCESS:
Work schedule: Monday-Friday, Working hours: in shifts 0:30 AM - 9:30 AM EST, or 09:00 AM - 6:00 PM EST, incl. 1h break
Areas of Responsibility include (but not limited to):
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
Work schedule: Monday-Friday, Working hours: in shifts 0:30 AM - 9:30 AM EST, or 09:00 AM - 6:00 PM EST, incl. 1h break
Areas of Responsibility include (but not limited to):
- Responding to users' requests and providing technical support;
- Being the single point of contact for any queries to the IT support department;
- Tickets logging and tracking/dispatching/escalating/following up
- Providing L1 technical support to users;
- Users consulting;
- Providing training on using IT systems and services;
- Maintaining a high level of user satisfaction;
- Collaborating with other teams and departments;
- Contributing to knowledge base and documentation;
- Reporting;
- Managing IT assets and tracking them in CMDB;
- Other duties as assigned;
- Solid remote user support experience or experience in similar positions;
- Understanding of the ITIL framework;
- Experience with administration of Windows 10/11 and macOS;
- Experience with:
- Microsoft (Office) 365 services;
- Entra (Azure) Active Directory;
- ITSM and CMDB systems;
- Google Admin console;
- Various Google, Apple and Microsoft apps
- Understanding of networking basics;
- Familiarity with MDM solutions like Intune will be a plus.
- Strong collaboration and communication skills;
- Advanced/fluent written and spoken English;
- Analytical skills;
- Strong attention to detail;
- Focusing on user demands;
- Ability to demonstrate a positive approach, flexibility, and self-initiative;
- Multitasking;
- Managing deadlines effectively;
- Experience working in multinational teams will be a plus.
-
Karrierestufe
Berufseinstieg -
Beschäftigungsverhältnis
Zeitarbeit -
Tätigkeitsbereich
IT -
Branchen
Technologie, Information und Internet
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei INFUSE verdoppeln.
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