Housekeeping Manager

Here is an exciting opportunity for a Housekeeping leader to join the Ramada Encore by Wyndham Munich Messe, with the Aspire Hotel GmbH.

THE COMPANY

Aspire Hotel GmbH, a Wyndham Hotels & Resorts partner, specializes in the development, operation, and management of high-quality hotels in the DACH region (Germany, Austria, and Switzerland). With an ambitious growth strategy, the company plan to open 20 hotels by 2027, led by a management team with over 25 years of industry experience operating more than 100 hotels.

For more information, visit www.aspire-hotels.com.

THE ROLE

The Housekeeping Manager, reporting to the General Manager, is responsible for upkeep of the highest quality standards while balancing cost control.

He/she will manage the relationship of the outsourcing company and effective management of the outsourced housekeeping team.

Other key duties and responsibilities:

• Ensures 100% compliance with company and brand standards.
• Ensures the hotel delivers an excellent cleaning feedback score.
• Responsible the Housekeeping budget (cost control of cleaning equipment, linen, payroll) subject to forecasted occupancy.
• Supervises outside contractors to ensure contractual compliance.
• Implements and controls Housekeeping procedures that provide for the health and safety of employees and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
• Carries out monthly linen inventory.
• Is responsible for all flower arrangements placed in the public areas and rooms.
• Interacts with guests on the status of housekeeping services in their facilities and report complaint to management if no immediate solution can be found.
• Has a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping team.
• Maintains high team focus by showing co-operation and support to colleagues in the pursuit of the hotel’s goals.
• Implementing assigned task during emergencies such as fire, power failure and natural disaster.
• Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.
• Managing housekeeping team members to ensure all guests and internal customers receive prompt and courteous service.
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
• Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.
• Informs other departments of the Housekeeping matters that concern them.
• Ensures service standards are consistently reviewed and monitored, and in compliance with company and Wyndham brand standards as well as 3rd party inspection standard.

THE PERSON

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Key Competencies

• Excellent communication
• Business Acumen
• Attention to detail
• Leadership
• Exceptional service delivery
• Teamwork
• Ability to work in a multi-tasking, multi-cultural fast paced environment
• Accountability
• Flexibility
• “Can do” attitude

Background & Skills:

• A minimum of 1 years’ experience working as a Senior Housekeeper.
• Experience working for an international hotel brand is seen as an advantage.
• Fluent in German and English
• Previous experience working with the Opera and/or Sihot PMS.
• Proficiency of Microsoft office
• Quality & cost control

WHY SHOULD YOU JOIN?

Exposure: be part of a hotel opening and join a fast growing organisation

Salary: Competitive Compensation & Benefits

Culture: An exciting and varied job working with an ambitious organisation

Development: Learning & Development opportunities

Career: We will look after your career development

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts. You will not be eligible for any compensation or benefits beyond those provided to you by the Franchisee.