Numa

Hotel Operations Manager - Hamburg (m/f/d)

Numa Hamburg

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Vongai Laura Makotore

Vongai Laura Makotore

Talent Acquisition Specialist @ numa | Building Diverse Talent Pipelines

About Numa

Hey! We’re numa. We’re a dynamic, diverse hospitality brand that’s offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.

Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We’re not just disrupting the hospitality industry for our guests—behind the curtain, we’re shaking up the way hotels operate. We’ve built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.

About The Role

In this mission critical role you and your team will be representing numa in the actual hospitality units, making sure every guest feels welcomed and taken care of, you will be in charge of ensuring the best service experience possible.

You Will Focus On

  • Ensure numa guest experience standards are consistently executed
  • Ensure the day-to-day operation of the allocated hospitality units within the numa standards and legal framework
  • Manage relationships with third-party service providers and vendors and ensure service level agreements are in place and regular quality control inspections are conducted
  • Ensure a proactive maintenance and upkeeping program to protect and safeguard the physical conditions of the allocated units
  • Contribute actively to develop and deliver the numa brand and product on property
  • Be responsible for managing conversion and cost levels though the implementation of PAR levels and proactive business planning
  • Ensure that all local legal requirements, permits and operational backup systems are constantly maintained

About You

  • Proven track record of hotel operations preferably from a housekeeping or front office background
  • Financial understanding of cost control procedures and inventory management
  • First leadership experience in managing small teams and external partners
  • Good understanding of respective local market and business fluctuations
  • Ability to work under pressure, well organised and hard working
  • Ability to multitask and keep an overview in a fast paced work environment
  • Very good English and German language skills are required

About Our Offer

  • Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
  • Build your own success story based on what you do well and how you want to grow
  • Elevate your physical and mental wellness with our monthly benefit allowances
  • Get to know your internationally diverse team during our events and retreats
  • Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

For more information on the processing of your personal data, please see our Privacy Notice.
  • Karrierestufe

    Management
  • Beschäftigungsverhältnis

    Vollzeit
  • Tätigkeitsbereich

    Management und Kundenservice
  • Branchen

    Hotel- und Gaststättengewerbe

Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Numa verdoppeln.

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