Head of Operations Logistics Germany

Ready for a Challenge

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

All About The Role

The Germany Head of Operations is one of the most fast-paced positions Just Eat Takeaway.com has to offer; it requires an outstanding combination of talent, resilience, and leadership. As a member of the leadership team for our logistics business and delivery operations, you will be responsible for the performance and growth of our delivery business and people.

You will also be responsible for operational performance and maintaining and continuously improving logistics unit economics and quality throughout the courier's experience, supply chain/logistics management, and service quality management.

This role requires excellent collaboration across different functional and specialised teams and can bridge the gap with the City, Country, and HQ teams. We need an exceptional leader who primarily holds a strong heart for operations, who is an innovator and who can build and mentor strong teams to achieve their full potential. We believe in solving local problems with local solutions, so understanding your market and delivering custom messages is important.

The Logistics Head of Operations role presents a challenging yet rewarding opportunity at the intersection of analytical and creative thinking, with a significant impact on both our people and our business.

As a member of the Logistics Management Team you will report directly and be the right arm to the Logistics Country Director for Germany, based in Berlin.

Key Responsibilities

Strategy and Operations:

• Act as one of the leading forces for our German market, develop and champion the strategy with the operations management team, and mobilise resources to execute the strategy.
• Identify and deliver growth initiatives such as geographic expansion, restaurant delivery area optimisation and service time extensions.
• Be accountable for the quality of delivery service and associated KPI’s that impact couriers, customers, restaurants.
• Use quantitative and qualitative data to build strategies and inform decision making
• Ensure the delivery service is operated compliantly and with a high regard for the safety of all stakeholders involved
• Lead operational efforts with potential 3rd party logistics providers
• Identify, assess and prepare for potential changes in the regulatory environment impacting the business
  
  

Cross Functional Efforts and Key Stakeholders Management

• Partner with the Logistics Country Director to establish the team's strategic objectives and to contribute to the thought leadership within the global organisation
• Develop strategic direction and objectives by working closely with cross-functional team members.Obtain their expert advice, thoroughly challenge the prevailing thought, and influence key decision-makers in the organisation
• Collaborate with the finance team to jointly manage the profit and loss (PL) outcomes, improve our unit economics, achieve profitability targets, and oversee forecasting and budget management with a focus on optimization.
• Facilitate communication of product and process needs to HQ, working collaboratively with product and engineering teams to address them effectively.
• Work with Central Operations and other countries’ Heads of Operations to develop and share best practices
• Support on local regulatory concerns and local politics in partnership with our Policy, Legal, and Communications teams
  
  

Talent Management

• Lead, manage and develop a highly engaged and talented team of direct and indirect reports
• Champion our culture (Lead, Deliver, Care) and employee brand
  
  

What will you bring to the table

• Extensive experience within an Operations / Strategic Consultant role.
• High strategic acumen; logical and quick thinking, with a first rate attention to detail
• Very strong numerical and analytical ability
• Excellent communication, and stakeholder management skills
• Proven track record to deliver and to achieve challenging KPIs
• Resilience; proven ability to work under pressure, tight deadlines, and and adapt to unforeseen circumstances.
• Self-motivation in a dynamic, ever-changing environment.
• Demonstrated ability to lead, mentor, and empower diverse teams, attracting top talent.
• Demonstrable experience identifying, initiating and executing highly successful strategic and/or operational initiatives
• Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted business.
• Willingness to travel on a regular basis to Berlin and to occasionally spend time with the local teams across the country.
• Experience in social relations with authorities, regulators, unions and lobbying topics is a plus.
• Fluency in German and English
  
  

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!