Global People Operations Specialist (f/m/x)

In short: Full-time, position based in US or Europe. Please only apply if you are currently residing in US or Europe.

😍 We are Gigs

• Gigs is the world's first telecom-as-a-service platform. We've built for telecommunications what Stripe built for payments, and enable companies to seamlessly launch their own branded phone plans:
• Businesses can attract and monetize new users, create smooth customer journeys, and unlock new revenue streams.
• Consumers can go from sign-up to talking and browsing in under 3 minutes.
• Gigs empowers innovators from various industries. From fintechs providing branded phone plans alongside their payment cards, retailers offering subscriptions bundled with their mobile devices, to HR platforms enabling businesses to issue employee phone plans with just a tap, our telecom operating system provides everything companies need to embed connectivity.
• We're backed by Google's Gradient Ventures and Y Combinator, along with prominent business angels and investors including the CEOs of Uber, DoorDash, and Instacart. As part of Gigs, you will have access to world-class advisors, resources, and support that will help us navigate our rapid growth.
• Gigs was part of the YC W21 and YC Growth W23 batches and recently raised a $20MM Series A.
  

🔧 The position

As Global People Operations Specialist, you'll be part of the early team building the People & Culture function at Gigs and a trusted partner in our growth journey, helping us to optimise productivity, engagement, and happiness across our diverse team, located in 20+ countries from US west coast to Hungary.

In this role, you'll be responsible for all processes related to payroll and HR administration, support the development and implementation of our total rewards strategy and the design and delivery of a comprehensive benefits program tailored to our people's needs and global business requirements.

Global payroll & benefits management

• Run our payroll operations like a well-oiled machine, catering to the requirements of various Geos and employment set-ups (permanent employment, contractors, EORs, etc)
• Design our benefits program, manage annual plan review and renewal processes to help us position Gigs as a top employer
• Support regular salary benchmarking procedures to inform our headcount planning and annual remuneration review process
  
  

Employee relations & lifecycle administration

• Ensure our people feel supported and taken care of, and resolve their queries in payroll, benefits, expenses, and administrative matters.
• Collaborate with your people team partners to build out our knowledge hub and promote employee self-service infrastructures.
• Manage existing expense approval processes, monitor and track related budgets (e.g. home office allowances, Learning & Development, etc.) and own the reporting into other business functions.
• Organize, automate, and consistently improve our employee data & contract management.
  
  

Guard & scale our business

• Be a core sparring partner to our Finance and Security Teams in compliance and risk-management matters.
• Manage and build out our network of external providers, vendors, brokers and consultants.
• Optimize business insurances for growth and fit for purpose at all times.
• Manage our inventory and tech procurement processes.
  
  

👟 About you

→ We know that perfect candidates don't exist. Even if not all of this applies to you, we'd love to learn more about you. 🦄

• You love structure and processes and excel in documenting procedures.
• You bring 3+ years of experience in global people ops roles.
• You're tech-savvy and know when and how to leverage the right tools for success.
• You find satisfaction in building out the administrative backbone of our people processes, take pride in delivering excellent services to team members and leaders at all levels.
• You know how to build, establish and foster a strong network of external providers.
• You engage in continuous learning, keeping up-to-date with all statutory and legislative changes affecting payroll plus looking to use knowledge gained to improve the overall Payroll service.
• You know that growth and scaling don't come without hiccups, and your pragmatic approach allows you to quickly trade-off between long-term strategies and efficient processes.
  
  

🌱 Our offer

Competitive compensation

Gigsters receive competitive salaries and stock options that are tax-free until exercised so that everyone can be a true owner in Gigs.

World-class perks

We provide comprehensive benefits.

In addition to your compensation package, you'll receive stellar perks to help you do the best work of your life:

• Competitive paid vacation days each year
• Reimbursements to upgrade your workstation
• A learning and development stipend to help you reach new heights in your career
• And, of course, a free phone and data plan
  
  

And more

Gigs is remote-first, but we strongly believe in the power of human connection. That's why we've built unique experiences to help Gigsters strike the perfect balance:

• Gigs Pads: Our curated collection of beautiful homes around the world, for when you want to collaborate with teammates in person or need a work-cation getaway. Available for you to enjoy in San Francisco, London, and Berlin.
• Gigs Republic: Twice a year, we bring the entire company together for great food, lots of laughter, and tons of fun activities. It's always in some sunny places, so don't forget your sunglasses.