Field Service Engineer

About:

Our client is a pioneering force in developing, manufacturing, and promoting cutting-edge printing solutions for the textile, garment, and apparel decorating sectors. The company’s mission is to change the way people print on textiles, now and in the future.

They are looking for a Field Service Engineer to ensure the customers' success in the DACH & Benelux region.

Key Responsibilities:

• Carry out installations and verify the functionality of new systems, including unpacking, configuring components, and positioning according to factory standards and provided documentation
• Deliver training to print operators and maintenance staff, focusing on machine operation, routine maintenance, and basic application knowledge
• Perform general maintenance, configuration, and adjustment according to maintenance manuals as required
• Conduct scheduled maintenance and replace, clean, or repair worn and defective parts, and carry out fault-finding analysis, diagnosis, and repairs (on-site or remotely)
• Return defective, used, and unused parts according to company policies
• Apply upgrades and product modifications as implemented by the product line
• Provide first-level support to customers experiencing issues related to their systems and application software over the phone and using remote tools, such as remote controlling systems, retrieving log files, and adjusting settings
• Participate in support hotline coverage, including support during extended service hours according to a defined schedule
• Document all activities using the approved systems and tools provided, currently Salesforce.com service modules
• Liaise with the Service Coordinator and Hotline Support Engineer regarding ongoing service cases
• Escalate cases to the Technical Manager or Service Manager as required and provide detailed service case information
• Promote the company’s service offerings, such as service contracts and maintenance programs, among customers
• Perform other related duties as required

What We Offer:

• Competitive compensation package and profit-sharing opportunities
• Opportunity to drive your own success story in a globally renowned company
• Dynamic and collaborative work environment within an international team

Qualifications:

• Technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum of 5 years experience in field engineering positions, servicing complex electro-mechanical devices
• Willingness and flexibility to travel (including overseas) up to 70% of the time
• Knowledge of the digital printing industry, such as industrial inkjet technology, RIP/colour management, and materials/inks/chemicals. Experience in textile printing is an advantage
• Excellent solution-finding skills
• Knowledge of personal computers and Microsoft Windows operating system
• Self-motivating personality with a can-do attitude
• Effective communication skills and customer management skills
• Fluent in German and English (both writing and speaking)
• A valid driving license for driving within Europe is mandatory

If you meet these qualifications and are interested in the role, we encourage you to apply.