Employee 2nd Level IT Support (f/m/d)
Employee 2nd Level IT Support (f/m/d)
TalenTailors
Karlsruhe
Sehen Sie, wen TalenTailors für diese Position eingestellt hat
We are currently seeking a 2nd Level IT Supporter for our client.
Responsibilities:
Responsibilities:
- Handling challenging partner/dealer inquiries regarding our complete product range (both hardware and software) through email or phone communication
- Assisting administrators and sales partners in identifying and resolving complex issues related to products, networks, and applications in the ISDN and VoIP environment
- Documenting, analyzing, and recording software errors
- Recreating and replicating reported errors
- Collaborating closely with the in-house development team and the third level support department
- Completed technical vocational training in the field of information and telecommunications technology or equivalent professional experience relevant to the position
- Previous work experience in a similar role, preferably in the telecommunications industry
- Demonstrates a strong service-oriented mindset and possesses confident and friendly communication skills when interacting with customers
- Proficient in web server and network knowledge, including TCP/IP and SIP protocols
- Knowledgeable in Linux, hypervisors, and virtual machines
- Experience with VoIP telephone systems is a plus
- Excellent command of the German language, both written and spoken
- Works diligently and independently
- Health initiatives and pension plans.
- Up to 2 weeks of work from the EU abroad annually
- Corporate benefits program with various discounts
- Free company parking
- Personal development opportunities
- Regular company events
- Startup Vibe
- Salary Range €42,000 - €48,000
-
Karrierestufe
Berufserfahren -
Beschäftigungsverhältnis
Vollzeit -
Tätigkeitsbereich
IT -
Branchen
Grund- und Sekundarschulen und Gemeinnützige Organisationen
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei TalenTailors verdoppeln.
Wen kennen Sie bereits?Lassen Sie sich über neue Jobs im Bereich IT Associate in Karlsruhe informieren.
Einloggen, um Jobbenachrichtigung zu erstellenEbenfalls angesehen
-
IT-Supportexperte
IT-Supportexperte