Desktop Support Specialist

Role: Desktop Support Specialist

Location: Aschheim, GErmany

Responsibilities

Prioritize, diagnose and resolve computer problems and requests from users in a timely manner

Accurately record requests from users into the ITSM system

Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network and server equipment

software packages; including operating systems, desktop software and custom applications

Phones, Audio/Visual equipment, and Skype clients

Provide support for networking and application issues; escalate complex and unresolved problem to the appropriate groups

Record, track and maintain regional IT asset inventory in the asset management system

Provide training to users related to desktop products

Liaise with external service and support technician

Participate in local and Worldwide IT projects and office expansion projects

Key Skill Set

WINDOWS DESKTOP ADMINISTRATION:

Hands on experience in managing an environment consisting of Win 7 and Win 10

Hands on expertise in in configuring/ imaging WINDOWS machines

Coordinate efforts with 3rd party service and maintenance providers as necessary to keep Desktops and Laptops in good working order

Must have expertise in installing and configuring O365 in a WINDOWS environment

NETWORKING:

Should be an expert in LAN/ WAN and similar technologies

Should have hands on experience in managing enterprise wi-fi and corporate VPNs

Knowledge of IP subnets and routing will be an added advantage

ACTIVE DIRECTORY:

Hands on experience in managing users, groups and computers

Hands on expertise in configuring WINDOWS and MACINTOSH computers in AD

Expert in understanding and resolving GPO related issues for WINDOWS

Knowledge about SSO/ MFA technologies used for web-based SaaS applications (ex.: OKTA)