Customer Support Engineer (Linux-Background)

Great Opportunity for a System Support Engineer: Remote/Hamburg-Based

Next Ventures is proud to partner with an industry-leading Software House who are actively hiring a junior-mid level Customer-Facing Support Engineer to join their hard-working team in Hamburg.

With a bold vision and unwavering commitment to excellence, our client is not only shaping the future of communication but also venturing into groundbreaking projects in the aviation sector. Joining this innovative team means being at the forefront of technological advancements, driving meaningful change, and contributing to solutions that have a global impact. Partnered with some of the biggest names in the industry, this company is taking the market by storm and this is an exceptional time to join. Be part of a journey where your passion for technology meets limitless possibilities, and together, redefine what's possible in the world of communication.

Your Responsibilities:

• Provide technical support and manage incidents for external customers.
• You will schedule and perform software updates and upgrades for multi-site deployments.
• Supervise trial installations and Proof of Concepts (PoCs), prepare reports, and collaborate with the sales team.
• Design, manage, and implement projects from start to finish.

Your Profile:

• You are fluent in English, both verbal and written. Knowledge of German is a plus.
• This is a customer facing role. You must have experience with being the communication between external and internal stakeholders and development teams.
• Strong communication skills. You love to interact with people and are able to deal with a variety of customers and stakeholders and explain is.
• Curiosity and passion for technology.
• Ability to understand and solve complex problems. A solution-oriented person is crucial for this position as this client are looking for someone who wants to go the extra mile to provide a great service for their customers,
• You come from a Linux-background (CentOS). Microsoft/Windows experience is appreciated however this candidate must have extensive Linux experience.
• You must already reside in Germany. Preferably in Hamburg.

Preferred Qualifications:

• Experience as a support engineer, network engineer, or similar role.
• Proficiency in scripting (Bash/Python).
• Database knowledge (PostgreSQL).
• Familiarity with virtualization tools (VMware/KVM/Cloud e.g., AWS).
• University degree or equivalent experience.

Benefits!

• Relocation support for candidates moving to Hamburg.
• Competitive Salary.
• Bike investment for environmentally-friendly commuting.
• Discount on various Gyms.
• 30 days Holiday.
• Opportunity to work remotely, some onsite presence may be required.
• A collaborative and inclusive culture that values innovation and continuous learning.

We are looking for a new member to join the team as soon as possible.

Please reach out with any questions to amit.eliyahoo@next-ventures.com